Job Summary
We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention.
Key Responsibilities
- Serve as the primary point of contact for assigned SEO and digital marketing clients
- Build and maintain strong, long-term client relationships
- Understand client goals and translate them into actionable strategies with internal teams
- Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery
- Monitor campaign progress, analyze performance, and present regular reports and insights to clients
- Conduct client meetings, performance reviews, and strategy discussions
- Identify opportunities for upselling and cross-selling digital marketing services
- Resolve client concerns proactively and ensure a high level of customer satisfaction
- Manage multiple client accounts while maintaining quality and meeting deadlines
- Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency
Required Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field
- 7 years of experience in Client Success, Account Management, or Client Servicing
- Prior experience working in a digital marketing or SEO agency is strongly preferred
- Good understanding of SEO, digital marketing, and online marketing strategies
- Experience managing multiple client accounts simultaneously
- Proven experience in team management or leading cross-functional teams
- Excellent communication, presentation, and stakeholder management skills
- Strong problem-solving, organizational, and project management abilities. Preferred Skills
- Working knowledge of SEO concepts, Google Analytics, Google Search Console, and digital marketing reporting tools
- Familiarity with PPC, social media marketing, content marketing, and website optimization
- Experience using CRM and project management tools
- Ability to interpret campaign data and provide strategic recommendations
About Us
EbizON is a global team specializing in building technology products and driving growth through multi-channel digital marketing. We've partnered with Fortune companies, eCommerce brands, SaaS firms, and VC-funded startups—helping over a dozen billion-dollar companies with consulting, technology, and digital transformation.
We take pride in our fun, collaborative, and growth-focused culture built on integrity, creativity, innovation, mindfulness, and teamwork. Our goal is simple—make life better by giving people peace of mind through impactful solutions.
Why Join Us
- Equal Opportunity Employer: We value diversity and inclusivity across all teams
- Flexible Timings: Enjoy the freedom to balance work and life your way
- Global Exposure: Collaborate with clients worldwide through virtual platforms like Teams and Zoom
- Retreats & Celebrations: Connect, unwind, and celebrate with fun Fridays and festive events
Powered by JazzHR
yZwHIgrGXG
