Client Success Manager Digital Marketing

EbizON

6-8 Years

Noida, India

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Posted 26 days ago
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Job Description

Client Success Manager | Noida | 6+ Years

Role Overview

We are seeking an experienced Client Success Manager with 6+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain.

Key Responsibilities

Build and maintain strong, long-term relationships with key clients
Serve as the primary point of contact for customer accounts and ensure a seamless client experience
Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals
Understand client objectives and collaborate with internal teams to deliver successful outcomes
Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention
Identify opportunities for account growth through upselling and cross-selling
Resolve customer concerns and escalations in a timely and effective manner
Track customer health, monitor KPIs, and drive continuous improvement initiatives
Work closely with Sales, Operations, and Delivery teams to ensure successful project execution

Required Skills & Experience

6+ years of experience in Digital Marketing or Client Servicing roles
Strong preference for candidates with agency experience managing multiple clients
Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
Strong understanding of digital marketing fundamentals and campaign performance metrics
Excellent communication, presentation, and stakeholder management skills
Ability to manage multiple accounts and priorities in a fast-paced environment

Preferred Skills