Client Success Manager | Noida | 7+ Years
Role Overview
We are looking for an experienced
Client Success Manager with a strong background in Digital Marketing to manage and grow client relationships, ensure successful campaign delivery, and drive long-term account growth. The ideal candidate will have agency experience and a proven track record of working with international clients, especially from US and UK markets.
Key Responsibilities
- Act as the primary point of contact for key clients and manage end-to-end relationships
- Understand client business goals and translate them into effective digital marketing strategies
- Collaborate with internal teams to ensure timely and high-quality campaign delivery
- Drive account growth through upselling and cross-selling opportunities
- Monitor campaign performance and share insights, reports, and optimization recommendations
- Conduct regular client meetings, presentations, and performance reviews (US/UK clients preferred)
- Ensure high levels of client satisfaction, retention, and long-term engagement
Required Skills & Experience
- 8+ years of experience in Digital Marketing or Client Servicing roles
- Strong preference for candidates with agency experience managing multiple clients
- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
Preferred Skills
- Basic understanding of SEO and organic growth strategies (added advantage)
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns
What We Expect
- Strong client retention and satisfaction
- Growth in account revenue and engagement
- Smooth execution of digital marketing deliverables across teams
- Proactive client communication and relationship building
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