About The Role
We are looking for a proactive and detail-oriented
Client Relationship Manager to manage key client accounts, ensure smooth campaign execution, and drive long-term client success. The role involves client onboarding, campaign performance analysis, tracking & attribution management, and cross-functional collaboration.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned clients
- Build and maintain strong, long-term client relationships
- Understand client objectives and align campaign strategies accordingly
Client Onboarding & Campaign Performance
- Manage end-to-end client onboarding, including documentation, tracking setup, and launch readiness
- Monitor campaign performance and share regular reports, insights, and optimization recommendations
- Ensure timely delivery of results against agreed KPIs
Tracking, Attribution & Platform Expertise
- Hands-on experience with tracking and attribution platforms such as Trackier, Offer18, HasOffers, AppsFlyer, Branch, Adjust, or similar tools
- Ensure accurate tracking, postbacks, attribution, and reporting across platforms
Technical Troubleshooting & Integration
- Support campaign integrations across tracking, attribution, and reporting platforms
- Troubleshoot tracking discrepancies, missing conversions, attribution issues, and data mismatches
- Coordinate with internal tech teams and platform support for timely issue resolution
Client Support & Issue Resolution
- Proactively address client concerns and resolve issues within defined timelines
- Handle escalations professionally while maintaining client confidence and trust
- Ensure transparency and clear communication at all times
Cross-Functional Collaboration
- Work closely with Sales, Operations, Tech, Finance, and Marketing teams
- Align client expectations with internal capabilities and delivery
- Support smooth execution of campaigns across departments
Revenue Growth & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Support renewals and long-term contract growth
- Help improve account profitability and client lifetime value
Market & Industry Awareness
- Stay updated on performance marketing trends, tracking technologies, and industry best practices
- Share competitive insights and market intelligence with internal teams
Skills & Qualifications
- Minimum 2+ years of experience in Client Success, Account Management, or Digital Marketing
- Strong understanding of performance marketing, tracking, and attribution
- Excellent communication, coordination, and problem-solving skills
- Ability to manage multiple clients and campaigns simultaneously
- Strong analytical mindset with attention to detail
Skills: advertiser relation,client services,account manager,cpl
