Client Success Executive

Job Title: Client Success Executive

Location: Kochi (Hybrid) | Experience: 1–3 years | Industry: B2B SaaS — AI for Digital Marketing

Company Description

Leadmetrics is an AI-powered marketing platform that combines data precision with creative intelligence to deliver highly effective and efficient campaigns. With a track record of optimizing over 400 campaigns, generating 1000+ qualified leads, and achieving 65% higher conversion rates, Leadmetrics enables businesses to transform insights into measurable success. By unifying marketing channels such as social, search, and email into a connected growth ecosystem, Leadmetrics empowers enterprises, SMEs, startups, and agencies to scale smarter and grow stronger. The platform specializes in intelligent ad targeting, personalized content strategies, cross-channel intelligence, and automated solutions, ensuring smarter, faster outcomes for every client.

About the role

Businesses that adopt an AI marketing platform need more than answers to their questions — they need a partner who actively helps them succeed. The Client Success Executive is that partner: the person clients turn to once they're onboarded, the one who keeps the software delivering real results. When clients win, they stay.

This is an entry-level position with a clear growth path — well-suited to someone early in their career and ready to own client relationships from day one.

What you'll do

Client relationships

• Be the primary point of contact for assigned accounts and build long-term, trust-based relationships.
• Run regular health checks to assess satisfaction, gather feedback, and surface areas to improve.
• Share clear reports on performance, deliverables, and campaign outcomes.

Service delivery

• Track every deliverable against agreed turn-around times and resolve client requests within SLA.
• Escalate issues to the right internal teams promptly and follow through until they're closed.
• Keep clean documentation of client interactions, requirements, and project status.

Account growth

• Spot upsell opportunities and pitch next-tier products or services that genuinely fit the client.
• Stay current on product updates and industry shifts so the insights you share with clients are actually useful.
• Contribute to account growth strategies and revenue targets.

Cross-functional collaboration

• Coordinate with sales, product, tech, and marketing teams to deliver a seamless client experience.
• Carry client feedback back to the right stakeholders so it shapes future decisions.

What we're looking for

Education & experience

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 1+ years in account management, client servicing, or a similar client-facing role.
• Experience in B2B software, SaaS, or digital marketing is strongly preferred.

Skills

• Excellent spoken and written English — clear, articulate, professional.
• Strong relationship-building instincts and a problem-solving mindset under pressure.
• Highly organized; comfortable managing multiple accounts in parallel.
• Comfortable with CRM tools and Microsoft Office.
• A data-driven mindset — you let numbers inform the story you tell clients.
• Genuine customer obsession. You don't just close tickets; you solve problems.

Why should you apply

Learn the Future: Work with cutting-edge AI Agentic Software—the future of Digital Marketing.

Career Growth: Client Success is one of the fastest-growing career paths in the tech industry.

Impact: You will directly influence the success of our clients businesses.

Location & how to apply

This role is currently remote, with a future possibility of transitioning to a hybrid model based out of our Kochi office. For that reason, we're prioritizing candidates based in Kochi or those open to relocate to Kochi when required.

If you're passionate about client success and ready to do work that matters, send your resume to [Confidential Information].