Job Description

Company: ZeAI Soft

Job Type: Internship

Work Mode: On-site

Duration: 6 Months

About the Internship

We are looking for enthusiastic, proactive, and communication-oriented interns to join our team as Customer Experience & Client Relations Interns.

In this role, you will be the primary point of contact for students and participants interested in or enrolled in our events, workshops, training sessions, and multi-level programs. You will guide participants throughout their journey — from initial inquiry and registration to program completion and post-program engagement — ensuring a smooth, informative, and positive experience.

Key Responsibilities:

Inquiry Management: Respond to inquiries from students and participants regarding our events, workshops, training sessions, and programs.
Registration Support: Explain program details, eligibility, schedules, registration procedures, and participation requirements, and guide interested candidates through the registration process.
Participant Onboarding: Assist registered participants with onboarding, instructions, schedules, joining links, and other essential information.
Program Coordination: Coordinate with participants throughout multiple levels of programs, keeping them informed about upcoming sessions, activities, assessments, and next steps.
Customer Support: Address participant queries, clarify doubts, resolve basic issues, and ensure timely communication throughout the program.
Client Relationship Management: Build and maintain positive relationships with students and participants, ensuring they feel supported and engaged.
Participant Engagement: Follow up with registered participants, encourage active participation, share relevant updates, and help maintain engagement throughout the program.
Post-Program Follow-up: Collect feedback, respond to pending queries, share relevant updates, and maintain relationships with participants after program completion.
Internal Coordination: Work closely with the event, training, and operations teams to ensure smooth program delivery and a consistent participant experience.
Records and Tracking: Maintain participant databases, registration records, inquiry trackers, follow-up records, and feedback reports.

Skills Required:

Strong verbal and written communication skills.
Good interpersonal and relationship-building abilities.
A customer-focused mindset with patience and a problem-solving attitude.
Confidence in interacting with students, participants, and professionals.
Good follow-up, coordination, and time-management skills.
Basic knowledge of Google Workspace, Microsoft Office, or spreadsheets.
Willingness to learn, take ownership, and work in a fast-paced environment.

Who can apply:

Students, freshers, and candidates interested in customer support, client relations, event management, or customer experience.
Candidates who enjoy interacting with people, resolving queries, and coordinating activities.
Individuals looking to gain practical experience in customer relationship management, participant engagement, and program operations.

What you will gain:

Hands-on experience in customer support and client relationship management.
Exposure to event management, training programs, and participant lifecycle management.
Practical experience in communication, coordination, and problem-solving.
Opportunities to develop professional relationship-building and customer experience skills.
Experience working with a team delivering industry-oriented events and programs.
Internship Completion Certificate
Letter of recommendation
Letter of appreciation
Stipend based on performance

Ready to begin your journey with us

If you enjoy helping people, building relationships, and creating a positive participant experience, we'd love to hear from you!