We are a leading EdTech company dedicated to revolutionizing education systems worldwide through the power of data science. Our mission is to democratize learning for all, empowering countries, schools, and teachers to redefine education paradigms. We collaborate with a diverse range of educational institutions, spanning from grassroots initiatives to premium establishments. Our strength lies in our robust and modern technology stack, supported by an agile team committed to innovation. Despite our global reach, we maintain a flat organizational structure, fostering a collaborative and inclusive work environment.
Responsibilities
- Client Communication and Requirements Gathering: Interact with clients to understand their specific needs, objectives, and constraints.
- Project Planning and Management: Develop, Coordinate, and Monitor project Implementation.
- Software Configuration and Customization: Customize software features and functionalities to align with clients business processes and workflows.
- Training and Support: Provide comprehensive training sessions to clients end-users on how to effectively use the software.
- Quality Assurance and Testing: Collaborate with QA teams to identify and address any defects or bugs discovered during the implementation process.
- Acquire a deep understanding of the product to facilitate effective client onboarding and support processes.
- Handle the in-house ticketing system for client concerns.
- Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the implementation lifecycle.
- Clear communication with the tech team to address reported bugs and facilitate issue resolution.
- Work closely with product development teams to prioritize and implement enhancements based on feedback and industry trends.
- Work with Senior Implementation Specialists and across teams to implement and Support Ongoing projects.
Requirements
- Strong understanding of SaaS platforms.
- 2-5 years of experience in software implementation, configuration, integration, or technical support.
- Excellent communication, presentation, and client-handling skills.
- Strong problem-solving ability and calm handling of challenging situations.
- Ability to manage multiple projects and meet deadlines.
- Experience using any software service (mandatory).
- Experience with MySQL (preferred but not mandatory).
- Bachelor's degree in CS, IT, Engineering, or related field, equivalent experience/certifications.
- Diverse technical background and familiarity with implementation/support environments.
This job was posted by Nexquare Hiring from nexquare.
