About the Role
Awign is looking for a high-agency, client-facing operator who can bridge strategy, delivery, and client relationships in the AI services space. This is not a traditional Key Account Manager role we're seeking someone who combines the ownership mindset of a Founder's Office role with the execution rigor of a Project Manager and the client maturity of a senior account lead.
You will own end-to-end client engagements, particularly with US-based customers, while working closely with internal delivery, operations, and leadership teams to scale high-quality AI service delivery.
Key Responsibilities
1. Client Ownership & Relationship Management
- Own end-to-end relationships with US-based clients, acting as the primary point of contact
- Build strong, trust-based partnerships with stakeholders across product, data, and operations teams
- Understand client goals deeply and translate them into actionable delivery plans
- Drive regular business reviews, reporting, and strategic discussions
2. Delivery & Program Management
- Oversee execution of AI/data service programs (annotation, data operations, model support workflows, etc.)
- Ensure projects are delivered on time, within scope, and with high quality
- Collaborate with internal ops teams to manage capacity, workforce planning, and timelines
- Identify risks proactively and drive mitigation strategies
3. Process Building & Scaling
- Design and optimize workflows for scalable service delivery with a product mindset
- Standardize processes across projects to improve efficiency and quality
- Drive continuous improvement in delivery frameworks, QA mechanisms, and reporting systems
- Work closely with leadership to build repeatable, scalable service models
4. Strategic Problem Solving
- Act as a thought partner to clients on how to scale their AI/data operations
- Break down ambiguous problems into structured execution plans
- Identify upsell and expansion opportunities within existing accounts
- Bring insights from client interactions to inform internal product/service evolution
5. Cross-functional Leadership
- Work closely with operations, quality, product, and leadership teams
- Align internal stakeholders toward client success and delivery excellence
- Mentor junior team members and drive accountability across teams
Who You Are
Experience & Background
- 510 years of experience in AI/data services, consulting, IT services, or productized service startups
- Strong exposure to companies working in AI data operations, annotation, or ML workflows
- Proven experience managing US-based clients and working across time zones
- Background in roles such as Project Management, Program Management, Client Success, or Founder's Office
Core Skills
- Strong client communication and stakeholder management skills
- Excellent program/project management capabilities
- Experience building and scaling processes or operations
- Structured thinking and problem-solving ability
- Ability to operate in ambiguity and take end-to-end ownership
Mindset
- High ownership and accountability operates like a business owner, not just a role owner
- Product mindset applied to services (focus on scalability, repeatability, and efficiency)
- Comfortable in fast-paced, evolving environments
- Strong bias for action and execution
Why This Role is Unique
- Combines strategy, operations, and client ownership in one role
- High visibility with leadership and direct impact on business growth
- Opportunity to shape how AI services are delivered at scale
- Ideal for someone looking to transition into a Founder's Office / business leadership path
Nice to Have
- Experience in AI data labeling, annotation, or ML ops workflows
- Exposure to global clients, especially in the US tech ecosystem
- Prior experience in scaling teams or building new service lines
