About The Role
If
handling clients, building strong digital relationships, and scaling a digital business is something you thrive on, this role is for you.
We're looking for a
Client Servicing Manager - Social Media who can turn client briefs into exciting digital opportunities, work closely with creative teams, and ensure brands stay relevant in a fast-moving digital world.
This is a role for someone who enjoys
owning accounts, pitching ideas, solving problems, spotting trends and growing client relationships, not just managing trackers and follow-ups.
Key Responsibilities
Client Servicing & Account Management
- Own day-to-day relationships with assigned clients and act as their key point of contact.
- Understand client business objectives and translate them into actionable digital strategies.
- Lead client calls, presentations, reviews and regular status updates.
- Manage expectations, feedback, timelines and deliverables.
- Build long-term relationships and identify opportunities to grow existing accounts.
Social Media Strategy
- Develop and execute monthly/quarterly social media strategies and content calendars.
- Identify relevant trends, formats, conversations and cultural moments for clients.
- Develop content pillars and communication ideas aligned with brand objectives.
- Bring fresh, platform-first ideas that improve brand relevance and engagement.
- Stay updated on Instagram, LinkedIn, YouTube and emerging digital platforms.
Content & Creative
- Work closely with copywriters, designers, video teams and creative leads.
- Develop clear briefs for social media creatives, reels, carousels, campaigns and other digital assets.
- Review content before it reaches the client and ensure quality and brand consistency.
- Manage feedback and revisions while keeping projects on track.
Campaign & Project Management
- Own projects end-to-end
- Coordinate with internal teams to ensure timely delivery.
- Maintain content calendars, trackers and project timelines.
- Proactively identify and resolve delays or execution challenges.
Performance & Insights
- Track social media performance including reach, engagement, impressions, views and follower growth.
- Prepare and present monthly/quarterly reports.
- Turn performance data into actionable recommendations.
- Track competitor and category activity and identify opportunities for clients.
Digital Trends & Innovation
- Stay ahead of social media trends, creator behaviour, formats, memes and platform updates.
- Identify trends that can be meaningfully adapted for clients.
- Experiment with new formats, tools and AI-led workflows to improve digital output.
Team Collaboration
- Work closely with Account Executives, designers, copywriters and other digital team members.
- Provide clear briefs and constructive feedback.
- Review work and help junior team members improve their digital and client-servicing skills.
- Collaborate with PR, influencer and creative teams on integrated campaigns.
Business Growth
- Identify opportunities to upsell and cross-sell digital services to existing clients.
- Contribute to pitches, proposals and new business presentations.
- Support the growth and development of the digital vertical.
What We're Looking For
- 4 - 7 years of experience in social media, digital marketing, advertising or a digital/creative agency.
- Strong experience in client servicing/account management.
- Strong understanding of social media strategy, content and digital trends.
- Excellent communication, presentation and negotiation skills.
- Ability to manage multiple clients and projects simultaneously.
- Strong creative thinking with the ability to understand and challenge creative work.
- Strong project management and attention to detail.
- Comfortable working in a fast-paced, deadline-driven agency environment.
- Ability to independently own accounts and take initiative.
Skills: social media,calendars,project,digital agency,digital,content calendar,projects,campaigns
