Client Servicing Manager

About Us:

We are a dynamic marketing company specializing in delivering end-to-end solutions across events, merchandising, gifting, and integrated marketing services. We thrive on creativity, speed, and building lasting partnerships with our clients. We're looking for an experienced and passionate Account Manager to join our team and be the bridge between our clients and execution teams.

Key Responsibilities:

• Client Relationship Management:
• Develop and nurture strong, long-term relationships with key clients.
• Understand client needs thoroughly and translate them into actionable briefs.
• Be the go-to person for all client-related communications and ensure client satisfaction at every stage.
• Requirement Fulfillment:
• Manage client requirements for events, gifting, merchandising, and other marketing activities.
• Ensure timely delivery and high quality of services and solutions offered.
• Proactively suggest creative and strategic solutions to meet client goals.
• Vendor & Internal Coordination:
• Liaise with a network of vendors and external partners to deliver on projects.
• Coordinate with internal teams – creative, production, procurement, logistics – to ensure seamless execution.
• Monitor timelines, budgets, and deliverables throughout the lifecycle of each project.
• Revenue & Profitability Goals:
• Own and grow assigned client accounts with a clear focus on revenue and profitability.
• Track financial metrics, project budgets, and costs to ensure healthy margins.
• Identify upsell opportunities and pitch new services to maximize account potential.

Key Skills & Qualifications:

• Minimum 4 years of experience in client servicing, specifically in the events or marketing industry.
• Solid understanding of event planning, gifting solutions, and promotional merchandise.
• Exceptional communication and interpersonal skills.
• Strong negotiation, problem-solving, and multitasking abilities.
• Ability to thrive under pressure and manage multiple accounts/projects simultaneously.
• Passionate about delivering results and exceeding client expectations.

What We Offer:

• A fast-paced, challenging, and collaborative work environment.
• Opportunities to work with top brands and execute high-impact campaigns.
• Growth opportunities and a performance-driven culture.

Think you're the right fit

If you're passionate about client servicing, thrive in high-pressure environments, and have a knack for turning marketing needs into successful executions, we'd love to hear from you.

Kindly apply with your updated resume, or feel free to refer someone you believe would be a great fit for this role. Let's create something impactful together!

[Confidential Information]