Client Servicing Manager

Location: Delhi

Department: Client Servicing

Reports To: Business Head & Partner

Position Overview

We are seeking a highly skilled and dynamic client servicing professional to lead the planning,

strategy, and execution of brand event management projects. This role combines creative marketing

acumen with operational excellence, ensuring seamless event delivery and impactful brand

experiences. The ideal candidate will bring a strategic mindset, strong leadership capabilities, and

hands-on experience managing large-scale events from concept to completion.

Job Responsibilities:

1. Strategy & Planning

Campaign Development: Design and implement comprehensive marketing strategies for

each event to drive brand awareness, engagement, and attendance across multiple

channels.

Content & Communication: Collaborate with internal teams and creative partners to

produce compelling event materials—digital ads, social content, and collateral—aligned with

brand messaging and objectives.

Audience Engagement: Identify and segment target audiences to craft personalized

outreach campaigns that maximize participation and engagement.

Brand Activation: Ensure creative and consistent brand representation at all events,

translating marketing goals into impactful on-ground experiences.

2. Lead Generation & Prospecting

Identify and research potential prospects across relevant industries to build a strong new-

business pipeline.

Conduct market mapping, competitor analysis, and industry scans to discover high-potential

client opportunities.

3. Proposal Development & Storytelling

Develop compelling pitch decks, proposals, and capability presentations tailored to the

client's business needs.

Translate client briefs into clear solutions with structured narratives, strategy outlines, and

value propositions.

4. Client Needs Assessment

Engage with prospective clients to understand their goals, challenges, and budget

requirements.

Conduct discovery calls, requirement-gathering sessions, and brief-deep-dives to position

the organisation's services effectively.

5. Pitch Presentation & Conversion

Deliver high-impact pitch presentations to CXOs, marketing teams, and senior stakeholders.

Collaborate with internal teams (creative, strategy, tech, operations, finance) to co-create

customised solutions.

Drive pitch closures by addressing client concerns, negotiating terms, and steering the

process to conversion.

6. Cross-Functional Coordination

Work closely with internal departments to ensure accurate scoping, feasibility planning, and

costing for all pitches.

Ensure seamless coordination for RFP responses, tender submissions, and large-scale pitch

presentations.

6. Relationship Building & Networking

Build strong relationships with potential clients through proactive communication, follow-

ups, and networking opportunities.

Represent the organisation at industry events to generate business leads and strengthen

market presence.

Key Skills & Qualifications:

Experience: : 10+ years of experience in the Event Industry with preference for managing

Govt. related events, with at least 6 to 8 years in a leadership role.

Leadership Skills: Proven ability to lead, motivate, and manage teams effectively, with

strong decision-making and problem-solving abilities.

Sales Acumen: Strong business development skills; driving sales and business growth in a

competitive market.

Customer Focus: Deep understanding of customer needs, with excellent communication and

interpersonal skills.

Operational Efficiency: Knowledge of operational procedures and ability to streamline

processes for improved performance.

Problem-Solving Skills: Ability to address operational issues, client complaints, and business

challenges quickly and effectively.

Industry Knowledge: Familiarity with industry-specific regulations and best practices

Technology Proficiency: Comfortable using software's, AI & other relevant tools.