Client Servicing Manager-Advertising Agency(Delhi)

Industry-Outdoor Advertising.

Designation-Client Servicing.

Location-New Delhi.

Work from Office.

Salary upto 6L.

Key Responsibilities:

1. Client Relationship Management:

Serve as the primary point of contact for clients, addressing their needs promptly and effectively.

Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention.

2. Understanding Client Needs:

Conduct regular meetings with clients to understand their requirements and expectations.

Gather detailed feedback and preferences to tailor our services to meet client needs.

3. Service Delivery and Coordination:

Coordinate with internal teams to ensure timely and accurate delivery of services.

Monitor service quality and ensure it meets agreed-upon standards.

4. Client Onboarding:

Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our services.

Provide training and support to clients on utilizing our products/services effectively.

5. Upselling and Cross-Selling:

o Identify opportunities to upsell or cross-sell additional products/services to existing clients.

o Collaborate with the sales team to develop strategies for increasing client engagement and revenue.

6.Client Feedback and Improvement:

Collect and analyze client feedback to identify areas for improving our products/services.

Work with internal teams to implement necessary changes based on client feedback.

7. Market and Industry Knowledge:

o Stay updated on industry trends, market conditions, and competitor activities.

o Utilize market insights to provide clients with valuable information and strategic advice.