Client Servicing Lead

Responsibilities:

• Manage and nurture client relationships, serving as the primary point of contact for assigned accounts
• Understand client requirements and translate them into actionable project briefs
• Source, vet and onboard (if needed) relevant partners (freelancers, agencies) from the SuperStuff ecosystem
• Develop and implement client servicing strategies to ensure high satisfaction and retention rates
• Coordinate with internal teams to ensure timely delivery of projects and maintain quality standards
• Handle client queries, concerns, and feedback promptly and professionally
• Create and present regular progress reports and performance metrics to clients
• Identify upselling and cross-selling opportunities within existing client accounts
• Contribute to the development of client servicing processes and best practices

Qualifications:

• 2-3 years of prior experience in client servicing role at a marketing agency
• Strong understanding of digital marketing landscape, trends, and best practices
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and partners
• Proven track record of managing multiple client accounts simultaneously
• Ability to work in a fast-paced environment and handle multiple priorities
• Proficiency in project management tools and CRM systems
• Strong problem-solving skills and ability to think on your feet