CLIENT SERVICING EXECUTIVE (SOCIAL MEDIA)

OUR BUSINESS

Thoughtcom is engaged in the business of brand, marketing, and internal communications for clients in India and abroad. The company is in niche domains and is proud to be one of the very few players, who is shaping the domain. However, being a responsible player, the onus of putting down the operational process and talent grooming also falls on our shoulders. Thus, the role on offer is nontraditional and covers cross functional alignment.

ROLE PROFILE

The role is operational in nature and entails working on multiple client accounts that need to be managed and grown over a period. In this role you will be required to assist senior client servicing managers efficiently manage our client relations and key. A detailed role description is given below.

Operations

Assist the senior Client Servicing team members with delivering daily tasks on the allocated accounts

Liaison with the creative teams to execute tasks as per defined worklist

Research platforms and competition to develop ideas that help enhance value and drive results

Coordination with vendors across digital marketing activities like paid media, website & app development and live amplification

Participate in brainstorming and reviews to contribute with ideas to enhance the client value proposition

Tracking & Reporting

Update all types of trackers and reports as per the frequency set

Participate in client meetings and create the Minutes of the Meeting

Prepare reports for monthly review meetings and campaign reviews for organic social media and paid media

QUALIFICATIONS

Graduate/Post Graduate degree in Marketing or any Communications discipline

A minimum work experience of at least 1 year in a client servicing role

Sound written and spoken English skills

Process-driven approach, excellent documentation and time management skills

Working knowledge of tools like Microsoft Excel, Outlook, Teams, PowerPoint and Word

COMPENSATION

As per industry standards

We aspire and are on the way to become the communications partner of choice across our portfolio of services by understanding our client's communication needs and using our strategic expertise to help our clients meet their communication objectives.