Recruitment Mantra HR Consultancy & Recruitment Agency Hiring Client Servicing Executive / Customer Service Executive for Aglo Bond Private Limited
About the Company
Aglo Bond Private Limited is a Kolkata-based B2B wholesale FMCG distribution company backed by the Adhunik Group, operating across West Bengal and Jharkhand.
Guided by Ancestors Wisdom · Pure Living, Aglo offers organic staples, premium dry fruits, and everyday essentials through its Aglo Organic and Aplus product ranges.
Role Overview
Aglo is seeking a confident and customer-focused Client Servicing Executive / Customer Service Executive to manage client communication, resolve customer queries, coordinate orders, and maintain strong relationships with distributors, retailers, institutional buyers, and business partners.
Key Responsibilities
- Serve as the primary contact for customers, distributors, retailers, and business partners.
- Handle customer enquiries, complaints, service requests, and product-related queries professionally.
- Coordinate with sales, accounts, warehouse, logistics, and operations teams.
- Monitor orders from confirmation through dispatch and delivery.
- Update clients regarding order status, stock availability, delivery schedules, and delays.
- Follow up on pending orders, payments, returns, replacements, and delivery confirmations.
- Draft professional emails, quotations, proposals, and follow-up correspondence.
- Maintain customer databases, complaint records, communication logs, and follow-up trackers.
- Collect customer feedback and share relevant information with management.
- Participate in client meetings, exhibitions, trade fairs, and business events when required.
- Maintain Aglo's professional, trustworthy, and customer-focused brand image.
Eligibility and Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, Mass Communication, or a related discipline.
- Two to five years of experience in client servicing, customer service, sales coordination, or customer relationship management.
- Experience in FMCG, retail, wholesale distribution, or B2B trade will be preferred.
- Excellent verbal and written communication skills in English.
- Working knowledge of Hindi and/or Bengali.
- Strong customer-handling, interpersonal, problem-solving, and follow-up skills.
- Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook.
- Familiarity with CRM or order-management software will be an advantage.
- Willingness to travel for client meetings, exhibitions, and trade events whenever required.
Preferred Attributes
- Customer-focused and professional approach.
- Strong organisational and coordination abilities.
- Ability to handle complaints and difficult conversations calmly.
- Confident communication and relationship-management skills.
- Proactive, dependable, and capable of working with minimal supervision.
