Client Servicing Executive

Location

South Delhi, Delhi, India

Experience Required

2–3 Years

Department

Client Servicing / Account Management

About the Internet Moguls

Internet Moguls is a leading digital marketing agency specializing in hospitality, travel, and performance marketing solutions. We work with renowned brands across the globe to deliver innovative digital strategies and measurable business growth. We are looking for a proactive and client-focused Client Servicing Executive to support client relationships and ensure smooth execution of digital marketing campaigns.

Key Responsibilities

• Act as a point of contact for assigned client accounts and maintain strong professional relationships.
• Coordinate with internal teams including SEO, PPC, Social Media, Content, Design, and Development to ensure timely delivery of client requirements.
• Understand client briefs and communicate requirements effectively to internal teams.
• Track project progress and follow up with teams to ensure deliverables are completed within timelines.
• Prepare weekly and monthly reports and assist in presenting campaign performance updates to clients.
• Schedule and coordinate client meetings, review calls, and follow-up discussions.
• Ensure client queries, requests, and concerns are addressed promptly.
• Assist in campaign planning, execution, and performance tracking.
• Maintain project documentation, meeting minutes, and client communication records.
• Support account growth by identifying opportunities for additional services and client engagement.

Desired Skills

• 2–3 years of experience in Client Servicing, Account Management, or Digital Marketing Agency operations.
• Basic understanding of Digital Marketing, including SEO, PPC, Social Media, and Online Reputation Management.
• Strong communication and relationship management skills.
• Good project coordination and multitasking abilities.
• Ability to manage multiple client accounts simultaneously.
• Proficiency in MS Excel, PowerPoint, Google Analytics, and reporting tools.
• Strong problem-solving and organizational skills.
• Ability to work collaboratively in a fast-paced agency environment.

Qualification

• Bachelor's degree in Marketing, Business Administration, Mass Communication, Hospitality, or a related field.
• Digital Marketing certifications will be an added advantage.

Preferred

• Experience working in a Digital Marketing Agency.
• Experience handling hospitality, travel, lifestyle, or e-commerce clients.
• Strong client communication and coordination skills.
• Ability to work independently while maintaining high service standards.