Client Servicing Executive

We're Hiring: Client Servicing Executive(Entry-Level | 1–2 Years Experience)

Department: Client Success

Reports to: Team Manager

Industry: Digital Marketing Agency

CTC: 3 – 4.2 LPA

At Experienzing, we believe great client experiences drive great results. We're looking for a Client Servicing Executive who is eager to build a career in digital marketing, loves working with people, and takes ownership of their work from day one.

This is an entry-level role. Fresh graduates and candidates with up to 2 years of experience are strongly encouraged to apply.

About the Role

You'll be the primary point of contact for a set of client accounts - managing day-to-day communication, coordinating social media calendars, working with internal creative and tech teams, and making sure every deliverable goes out on time and on brand.

What We're Looking For

• Excellent written and spoken English — clear, confident, and professional
• Strong attention to detail (the kind that catches a typo before the client does)
• Good with people — you can hold a client relationship and an internal one at the same time
• Organised and calm under pressure — you can juggle multiple accounts without dropping things
• Basic familiarity with social media platforms (Instagram, Meta, LinkedIn)
• Curiosity about digital marketing — you don't need to know everything, but you should want to learn

What You'll Do

Client Communication & Relationship Management

• Be the go-to person for your clients — responsive, reliable, and proactive
• Run regular check-ins to track progress against client goals
• Collect, document, and manage briefs and feedback efficiently
• Respond to client queries promptly across WhatsApp, email, and calls
• Handle approvals, reviews, and lead list coordination

Social Media & Content Management

• Build and manage monthly social media calendars across client accounts
• Review creatives and copy to ensure brand consistency before publishing
• Ensure content goes live on schedule across all platforms
• Monitor comments and DMs and respond or flag within agreed timelines
• Prepare monthly performance reports against defined goals

Internal Coordination

• Act as the bridge between your clients and the internal team
• Work closely with designers, copywriters, and developers to keep delivery on track
• Flag conflicts or delays early — before they reach the client

Issue Resolution

• Handle day-to-day client concerns calmly and clearly
• Coordinate with relevant teams on fixes and communicate timelines back to clients
• Escalate recurring or unresolved issues to your manager with full context

Education & Experience

• Bachelor's degree in Marketing, Communications, Business, or any related field
• 0–2 years of experience in a client-facing or coordination role
• Prior internship or project experience in a marketing/agency context is a plus — not a must

To Apply

Send your CV to [Confidential Information] with the subject line: Client Servicing Executive — Application