Location: Ahmedabad (On-site)
Experience: BBA / BMS (Marketing or related) + minimum 1 year in a creative/digital agency, client-facing role
About DottSocial
DottSocial is a full-service digital marketing and design agency working with brands across social media, performance marketing, content, design, and AI-powered messaging (DottChat). We're known for senior-level attention on every account and an AI-first approach to agency work.
Role Summary
We're hiring a sharp, organised Client Servicing Executive to be the day-to-day face of DottSocial for a portfolio of brands. You'll own client communication, coordinate delivery across our internal teams, and grow into a key account growth driver over the next 12-18 months.
Key Responsibilities
Account Management & Retention
- Be the primary point of contact for assigned clients across email, calls, and WhatsApp
- Understand each client's business, brand voice, and category to give relevant inputs
- Run monthly review meetings, share performance reports, and flag risks early
- Build trust that translates into long-term retention
Project Coordination & Delivery
- Translate client briefs into clear, actionable tasks on Zoho Projects for design, content, social, and ads teams
- Coordinate with internal team members to ensure on-time, on-brand delivery
- Quality-check deliverables before they reach the client
- Track timelines, manage approvals, and keep both client and team unblocked
Growth Support
- Spot gaps and opportunities within existing accounts (e.g., adding paid ads, SEO, DottChat, video)
- Support the founder/seniors in building scope-expansion proposals and pitches
- Contribute to quarterly account growth targets
- Sit in on new business pitches to learn and assist
What We're Looking For
- BBA / BMS in Marketing, Communications, or related specialisation
- Minimum 1 year of hands-on experience in a creative/digital marketing agency, in a client-facing role (internships during BBA/BMS count if substantial and agency-based)
- Strong written and spoken English; Hindi/Gujarati a plus
- Comfortable juggling multiple active clients without dropping balls
- Working knowledge of social media platforms, basic paid ads concepts, and content/design workflows
- Hands-on familiarity with project management tools (Zoho, ClickUp, Asana, Trello)
- Calm under pressure, solution-oriented, and a clear communicator
- High ownership mindset — agency life rewards people who chase, not wait
Nice to Have
- Prior experience specifically in a creative or digital marketing agency (not brand-side)
- Familiarity with Meta Ads Manager, Google Ads, or analytics dashboards
- Understanding of WhatsApp Business / conversational marketing
- Experience with D2C, real estate, or B2B SaaS brand accounts
What We Offer
- Direct mentorship from the founder, flat structure, real exposure
- Front-row seat to AI-first agency workflows and our in-house SaaS products (DottChat)
- Clear path to Sr. Executive → Account Manager in 18-24 months for the right performer
- Fast-moving, small team where your work directly shapes outcomes
How to Apply
Send your CV and portfolio link to [Confidential Information]
In your cover letter, please include:
- Why you are excited to join DottSocial
- How your agency experience aligns with this role
- Your Monthly Current CTC and Expected CTC
We look forward to discovering how your creativity can add value to our growing team.
Thank you for your interest in DottSocial LLP!
