Client Servicing Executive - Digital Marketing

Company Description Justwords is a top-ranked, content marketing-led digital marketing agency in India, focused on driving fast, organic growth for B2B and B2C brands, SMEs, and global enterprises. With over 14 years of experience, the agency specializes in content marketing and SEO to build sustainable digital growth engines that deliver visibility, engaged audiences, organic traffic, and measurable ROI. The team comprises content marketers, SEO specialists, creators, designers, and analysts who are passionate about experimenting with new ideas, trends, and techniques. Justwords has earned industry recognition with awards such as the Google Business View Marketing/PR Award and the Clutch Award for India's Best Content Marketing Agency, and works with leading brands including Times of India, AliBaba, HDFC Ergo, HSBC, Reliance, and many more.
Role Description The Client Servicing Executive – Digital Marketing is a full-time, on-site role based in Gurugram. This role involves managing day-to-day client communication, understanding client requirements, and coordinating with internal teams to ensure timely delivery of digital marketing and content campaigns. The executive will prepare and present campaign plans, performance reports, and strategic recommendations, while maintaining strong relationships and ensuring high levels of client satisfaction. Responsibilities also include handling client queries, supporting account growth initiatives, and contributing ideas to improve processes and overall service quality.
Qualifications

• Strong Client Services and Client Relations skills to manage expectations, build trust, and nurture long-term partnerships.
• Ability to create and deliver clear, engaging Presentations for campaign proposals, performance reviews, and strategy discussions.
• Customer Service experience, with a focus on responsiveness, problem-solving, and maintaining high satisfaction levels.
• Account Management skills, including coordinating projects, tracking deliverables, and supporting upsell or cross-sell opportunities.
• Understanding of digital marketing concepts (SEO, content marketing, social media, paid campaigns) and the ability to translate them into client-friendly language.
• Excellent verbal and written communication skills, with strong attention to detail and organization.
• Ability to work collaboratively with cross-functional teams in a fast-paced agency environment.
• Bachelor's degree in Marketing, Communications, Business, or a related field; agency experience is an advantage.