Client Servicing Executive - Corporate Training

About Protocol

PROTOCOL - Corporate Training & Finishing School brings 20+ years of experience and has partnered with 150+ clients across India and globally in soft skills, behavioural training and leadership development.

About the role

We are looking for a full-time, on-site Client Servicing Executive in Bengaluru to manage our corporate (B2B) training enquiries from first contact to delivery. You will be the main point of contact for HR and L&D teams at client companies - understanding their training needs, preparing proposals and quotations, following up until the deal is confirmed, and coordinating trainers, schedules and logistics so every program runs smoothly.

Please note: this is a client-facing coordination and sales-support role, NOT a trainer or facilitation role.

Key responsibilities

• Respond to corporate training enquiries (email, phone, LinkedIn, website) within 24 hours

• Hold requirement-discovery calls with client HR / L&D teams

• Prepare and send proposals, training outlines and quotations

• Follow up consistently and maintain the enquiry and quotation tracker

• Coordinate trainer availability, dates, venue or virtual setup, and training materials

• Collect feedback and attendance, share post-training reports, and support invoicing

• Build repeat business and long-term relationships with existing corporate clients

What we are looking for

• 1-4 years in client servicing, inside sales or account coordination - ideally at a training company, L&D consultancy or edtech firm (vendor side, not in-house L&D)

• Experience preparing proposals and quotations for corporate clients

• Confident on calls and strong professional email writing

• Highly organised, with good working knowledge of Excel / Google Sheets

• Any graduate; a background in business, management or communication is a plus

What we offer

• Direct exposure to corporate clients across industries

• Opportunity to grow into an account management / business development role

• A small, fast-moving team where your work has visible impact