Client Servicing Coordinator

We are seeking a Client Servicing Coordinator who will be responsible for managing client relationships and ensuring exceptional service delivery. The ideal candidate will have a proactive approach to client management and a passion for enhancing customer satisfaction.

Responsibilities

• Act as the primary point of contact for clients, addressing their queries and concerns promptly.
• Manage client accounts, ensuring all information is accurate and up-to-date.
• Coordinate with internal teams to ensure client needs are met effectively and efficiently.
• Prepare and deliver regular reports on client status and project progress.
• Assist in the development and execution of client service strategies to enhance satisfaction and retention.
• Conduct follow-ups with clients to gather feedback and improve service delivery.

Skills and Qualifications

• 2-5 years of experience in client servicing or customer support roles.
• Strong verbal and written communication skills in English.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal skills to build and maintain client relationships.