- Responsible for client relationship management and business development
- End to End Account Management for existing and new campaigns like CPI, CPL, CPA, CPV, CPC, CPV etc for different Industry verticals on web and mobile channels.
- Responsible for strategizing and scaling up existing campaigns.
- Coordination with Delivery team to ensure smooth tracking, functioning and reporting of the campaigns.
Job specifications
- Min 2 years of hands on exposure to Client relationship management and business development.
- Ability to take business CRM ownership and manage relationship with existing clients.
- Responsible for overall understanding of customer behavioral segmentation and profiling with mining of the account
- Execution of CRM Management tools and tasks.
- Stakeholder management with the delivery team and clients
- Ensure optimum business along with value creation in service delivery
- Manage client conflicts and challenges
- Resourceful and energetic executor capable of taking on a task and driving it to completion.
- Ability to multi-task and meet deadlines while paying attention to details
- Be the escalation point for the client
Desired Skills and Experience :
- Minimum 2 years of hands on exposure to CRM and Key Account management
- Excellent presentation and communication skills
- Results-driven, focused and analytical.
- Outstanding follow-up and time management skills
- Prior exposure to digital media sector will be an advantage
