Client Services Representative

Company Description

Own Door India is a premier back-office business processing company that specializes in providing tailored support for property management firms in the United States. By handling complex backend operations, Own Door enables these firms to concentrate on their core responsibilities. With extensive expertise in the property management industry, the company offers both operational assistance and consultancy services to drive efficiency, promote growth, and help businesses achieve long-term success. Own Door India is committed to delivering solutions that empower clients and solidify their position as industry leaders.

Role Description

This is a full-time, on-site role located in Gurugram for a Client Services Representative. Key responsibilities include managing client relationships, ensuring exceptional customer satisfaction, addressing inquiries, resolving issues effectively, and collaborating with the team to offer financial and administrative support. The role also involves handling customer service interactions and providing tailored solutions to meet client needs efficiently.

Key Responsibilities:

Assists the manager in supervising property operations and compliance with

regulatory mandates.

Acts as a single point of contact for the property owners and co-ordinates with

the other departments to get the required job done.

Takes responsibility for the overall direction, coordination, and evaluation of the

properties/sites. Carries out supervisory responsibilities in accordance with the

organization's policies and applicable laws.

Manages work orders and gathers feedback to ensure completions are on time

and on budget and in accordance with the guidelines and standards.

Oversees and manages the leasing process for residential properties,

maintaining effective communication with team members and prospective

tenants

Assists the operations in the maintenance division, providing troubleshooting

support over the phone, conducting virtual property assessments, and ensuring

timely maintenance resolutions.

Plays a crucial role in ensuring the timely completion of maintenance tasks and

delivering exceptional customer service to property owners and tenants.

VERY IMPORTANT: Ensure that all properties comply with local, state, and

federal regulations.

QUALIFICATIONS AND REQUIREMENTS

Bachelor's degree (Required)

Proven experience in customer service, business operations or a related field.

Excellent communication and interpersonal abilities.

Willing to learn Local Washington laws and regulations

Ability to define problems, collect data, establish facts, and draw valid

conclusions

Ability to prioritize and meet work deadlines.

Self-motivated, creative, flexible, and results-oriented.

Resourceful with the ability to effectively conduct job-related research.

Proficient in computer applications and willing to learn new programs.

Working Hours:

Our organization adheres to the following working hour arrangement:

Workdays: Employees work five days a week with fixed off on Saturday and

Sunday.

Shift Timings: Our working hours are synchronized with the US Pacific Time

Zone.

Shift Duration: Each working shift spans a duration of 9 hours.

Holidays: Our holiday schedule aligns with India and US-based holidays.

Who we are

Own Door is a pioneering Property Management-as-a-Service company committed to

providing unwavering assistance to property managers across America. Our mission is

to make far-reaching changes in the property management industry, setting new

standards and advancing practices to deliver a more efficient, innovative, and

customer-centric experience remotely.

For more details please visit us at https://in.linkedin.com/company/own-door-india

Why Choose Us

We believe in providing a competitive salary and benefits package best in the

industry.

We present great learning opportunities for career growth and development in

the real estate industry.

Foster your professional journey in a vibrant and inclusive work culture that

values collaboration and collective success.

If you are ready to join a dynamic team that values excellence, professionalism, and customer satisfaction, apply today at Own Door Company, where your skills and dedication will contribute to delivering exceptional customer satisfaction for our valued clients and residents.

Join us in shaping the future of property management.

INTERESTED APPLICANTS CAN MAIL US THEIR CV ON [Confidential Information] or 9718666019 (Only WhatsApp)