Client Services Manager

-->Who Should Apply

If you've managed real ad budgets across platforms, owned client relationships, can read a dashboard and explain where performance is everything and can create meaningful narratives we would like to meet you.

--> Role Overview

We are looking for a dynamic and experienced Client Servicing Manager who sits at the intersection of client management and hands-on ad operations. You will own client relationships end-to-end while also being deeply involved in campaign execution and performance delivery across multiple self-serve advertising platforms. This is not a purely account management role we need someone who understands the technology, speaks the language of performance, and can translate data into compelling client narratives and business.

--> Key Responsibilities and Expectations

--> Client Management

Serve as the primary point of contact for assigned client accounts, building long-term, trust-based relationships

Lead weekly/monthly client reviews, presenting performance reports, insights, and strategic recommendations

Understand client business objectives deeply and align campaign strategies accordingly

Proactively identify upsell and cross-sell opportunities within existing accounts

Manage client expectations and ensure timely communication on deliverables, escalations, and campaign updates

--> Ad Operations & Campaign Management

Plan, optimize paid campaigns across Google Ads, Meta Ads (Facebook/Instagram), Amazon Advertising, and other self-serve platforms such as LinkedIn, Snapchat, DV360, or programmatic DSPs with the Operations team.

Conduct in-depth audience research, keyword planning, and competitive analysis to inform campaign strategy

Monitor daily spends, budgets, and pacing to ensure efficiency and delivery targets are met

Perform regular A/B testing on creatives, copies, landing pages, and audience segments

Troubleshoot tracking, pixel, and attribution issues across platforms

--> Performance Analysis & Reporting

Create and maintain performance dashboards using tools like Google Looker Studio, or similar ( with the help of tech team)

Analyse campaign data to identify trends, anomalies, and optimization levers

Provide actionable insights and data-backed recommendations to both clients and internal teams

Track and report on KPIs such as ROAS, CPA, CTR, CPM, LTV, and conversion rates

--> Internal Collaboration

Work closely with creative, content, and strategy teams to brief and deliver campaign assets

Collaborate with the tech/analytics team on tracking setup, UTM frameworks, and attribution models

Mentor and guide junior executives within the client servicing team

Participate in new business pitches and research involving pitches and proposals where required

--> Required Skills & Qualifications

2-3 years of experience in digital marketing, with a strong focus on paid media / ad operations

Hands-on, proven experience managing campaigns on two or more of the following platforms:

Google Ads (Search, Display, YouTube, Performance Max)

Meta Ads Manager (Facebook & Instagram)

Amazon Advertising (Sponsored Products, Sponsored Brands, DSP)

LinkedIn Campaign Manager, Snapchat Ads, DV360, The Trade Desk, or similar

Strong understanding of performance marketing metrics and campaign optimisation techniques

Proficiency in Google Analytics (GA4), tag management (GTM), and reporting tools

Experience with pixel/conversion tracking setup and troubleshooting

Excellent communication and presentation skills — ability to simplify complex data for clients

Strong project management skills with the ability to handle multiple accounts simultaneously

Comfortable working in a fast-paced, deadline-driven agency environment

--> Good to Have

Google Ads Certified / Meta Blueprint Certified / Amazon Ads Certified

Experience with e-commerce clients or D2C brands

Familiarity with tools like SEMrush, Ahrefs, SpyFu, or SimilarWeb

Knowledge of programmatic advertising and DSP platforms

Exposure to CRM tools like Salesforce or HubSpot

--> What We Offer

Competitive salary + performance incentives

A collaborative, learning-first culture with access to the latest ad tech tools

Clear career growth path — Senior CSM →Assoc Account Director → Account Director

Certifications and upskilling support across platforms

Auburn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.