Client Services & Business Operations Manager

Job Description

Be part of a dynamic team that ensures our operations meet the highest standards of compliance. Your expertise will help safeguard our reputation and support our continued growth in GIFT City, India.

Business Description

We Consulven IFSC Private Limited is a multifaceted firm proposing to offer expert management consulting services and compliance, secretarial, and legal support services, ensuring comprehensive support for businesses navigating complex regulatory landscapes, optimizing financial processes, and driving strategic growth.

• The Promoters bring in global expertise in Financial and Consulting Services, Private Equity Funds and Regulatory Affairs.
• Our target client markets include Asia, the Middle East & Africa.
• Our target client segments are predominantly BFSI segments.
• Our strong industry relationships, extensive network, and indepth market knowledge enable us to deliver prompt and reliable services to our clients worldwide.

Role Overview:

The Client Services & Business Operations Manager will play a key role in managing client relationships, operational workflows, and compliance requirements for the firm's unit registered under the IFSCA (TechFin and Ancillary Services) Regulations, 2025. The role combines client servicing, regulatory coordination, operational management, and business development support, ensuring that all engagements are delivered efficiently, ethically, and in full compliance with IFSCA norms.

• Client Services & Relationship Management
• Business Operations & Process Management
• Compliance & Regulatory Coordination
• Strategic, Commercial & Business Support

Skills & Competencies:

• Deep understanding of professional services (tax, accounting, compliance, technology advisory) and IFSC regulatory framework.
• Familiarity with IFSCA's TechFin & Ancillary Services Regulations (2025) and related reporting obligations.
• Excellent communication, presentation, and stakeholder management skills.
• Strong operational and analytical abilities, with focus on regulatory compliance.
• Proficiency in MS Office and digital workflow tools (CRM, ERP, or practice management software).
• Ability to manage multiple client accounts and cross-functional coordination.

Key Performance Indicators (KPIs):

• Compliance accuracy under IFSCA reporting and filing timelines.
• Client satisfaction and retention rate.
• Timely completion of deliverables and project milestones.
• Operational efficiency (turnaround time, billing accuracy, documentation completeness).
• Successful completion of internal and regulatory audits.
• New service initiatives or process improvements implemented under TechFin/Ancillary framework.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Apply

Interested candidates may send their resume or a brief profile along with relevant experience to:

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