Client Service Representative 9

Experience

1–3 Years (A minimum of 1 year of experience in Client Support, Customer Service, Client Services, or a similar role is required.)

Educational Qualification

Any Graduate

Location

Aundh, Pune

Company Profile

www.binated.com

Role Overview

We are looking for a proactive Client Support Executive to join our team. The ideal candidate should have prior experience in both voice and non-voice support, excellent communication skills, and the ability to deliver exceptional service while working in a fast-paced environment.

Key Responsibilities

• Respond to client queries through voice calls, email, and chat in a timely and professional manner.
• Resolve client concerns while ensuring a seamless support experience.
• Collaborate with cross-functional teams to address client issues and provide effective solutions.
• Maintain accurate records of client interactions, tickets, and follow-up activities.
• Meet established productivity, quality, and service standards.
• Build long-term client relationships by delivering outstanding support.
• Utilize MS Office and internal systems to manage daily tasks efficiently.

Candidate Requirements

• 1–3 years of experience in Client Support, Customer Service, Client Services, or a similar role.
• Experience in both voice and non-voice processes is preferred.
• Excellent verbal and written English communication skills.
• Comfortable working continuous night shifts.
• Willing to work 5 days a week with rotational weekly offs.
• Available to work from our Aundh, Pune office.

Desired Skills

• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple tasks while maintaining attention to detail.
• Good organizational and time management skills.
• Proficiency in MS Office applications.
• Positive attitude, accountability, and willingness to learn.

Employment Details

• Employment Type: Full-time | Permanent
• Work Mode: Work from Office
• Shift: Continuous Night Shift
• Schedule: 5-Day Work Week with Rotational Weekly Offs

Benefits

• Health Insurance
• Paid Time Off
• Provident Fund
• Leave Encashment

Apply Now

Interested candidates can send their updated resumes to [Confidential Information].