Job Description

About Fintoo

Fintoo is a SEBI-registered Investment Adviser and a fee-based financial planning firm offering holistic financial planning, investment advisory, global investing and tax advisory services. Our philosophy is simple: planning comes before execution, and client interests come first. We combine professional advice with technology to help individuals make informed financial decisions and work towards their life goals.

Role Overview

We are looking for a proactive and detail-oriented Operations & Client Relationship Manager to support our equity team. This is a hybrid role that sits between the investment team, the client facing team, and our Ultra High Net Worth (UHNI) clients. You will own the clarity and accuracy of portfolio communication, keep backend equity operations running smoothly, and make sure client queries are resolved quickly and credibly. The ideal candidate is genuinely curious about equity markets, comfortable with numbers, and polished enough to engage with sophisticated, high-expectation clients.

Key Responsibilities

1. UHNI Client Communication & Relationship Management

• Act as a point of contact for UHNI clients on portfolio performance, holdings, and market developments

• Communicate performance updates clearly, including returns, attribution, benchmark comparison, and drivers of gains or drawdowns

• Convey action items from the investment team (rebalancing, entry/exit levels, corporate actions, rights/buyback/open offer decisions) and follow up to ensure timely client response

• Prepare talking points and briefing notes ahead of client calls and review meetings

• Maintain a record of all client interactions, preferences, mandates, and risk profiles in the CRM

• Handle sensitive client matters with discretion and professionalism

2. Backend Operations & SOP Management

• Execute and monitor day-to-day equity operations in line with documented SOPs

• Coordinate trade instructions, order execution confirmations, settlement, and reconciliation with brokers, custodians, and the back office

• Ensure client portfolios match mandates, investment guidelines, and compliance limits

• Track and process corporate actions (dividends, splits, bonuses, rights issues, mergers)

• Review, update, and improve SOPs; flag process gaps and propose efficiency improvements

• Support audit, compliance, and regulatory documentation requirements (KYC, risk profiling, suitability records)

3. Platform Integration & Systems Support

• Support integration and day-to-day use of portfolio management, order management, CRM, and reporting platforms

• Ensure data flows accurately between trading platforms, custodians, and internal systems

• Perform periodic data reconciliation (holdings, cash, prices, transactions) and escalate discrepancies

• Coordinate with IT/vendors on platform issues, upgrades, and testing (UAT)

• Document workflows and maintain user guides for internal teams

4. Portfolio Performance Reporting

• Prepare periodic (monthly/quarterly) and ad hoc portfolio performance reports for UHNI clients

• Include holdings, allocation, sector/market-cap exposure, realized and unrealized P&L, XIRR/TWRR, and benchmark comparison

• Add concise commentary on market conditions, portfolio positioning, and outlook, in consultation with the research team

• Ensure all reports are accurate, consistently formatted, and delivered on schedule

• Build and maintain dashboards and templates to improve reporting speed and quality

5. Internal Coordination with Client-Facing Teams

• Serve as the equity subject-matter contact for relationship managers and wealth advisors

• Respond to equity-related queries on stocks, portfolio positioning, research views, and market events

• Translate research and portfolio manager views into clear, client-ready language

• Maintain an internal FAQ/knowledge base of common client queries and approved responses

• Escalate complex or high-impact queries to the investment team promptly

6. Research & Market Support

• Track market news, earnings, sector trends, and regulatory changes relevant to client holdings

• Assist the research team with data compilation, earnings summaries, and model updates as needed

• Circulate daily or weekly market and portfolio-relevant updates to internal teams

7. Compliance & Risk Hygiene

• Ensure all client communication complies with regulatory and internal guidelines (including disclosures and record-keeping)

• Maintain confidentiality of client and portfolio data • Flag potential conflicts, errors, or compliance concerns immediately

Qualifications & Experience

• Bachelor's degree in Finance, Commerce, Economics, Business, or a related field. NISM certification (X-A and XB) are a plus

• Experience in equity operations, portfolio servicing, client relationship management, or research support in an asset/wealth management or broking environment

• Working knowledge of equity markets, corporate actions, and portfolio performance measures (XIRR, TWRR)

• Strong Excel skills; familiarity with portfolio management, OMS, and CRM platforms

• Excellent written and verbal communication; able to explain performance and market views clearly to senior clients

• High attention to detail, ownership mindset, and strong discretion with confidential information