Client Service Executive

Company Description

Ossisto provides specialized Virtual Assistants to help individuals and businesses optimize their time and reduce stress by managing daily tasks. Our team of skilled professionals offers expertise in areas such as customer service, social media management, digital marketing, data entry, website development, accounting services, and more. By outsourcing operational responsibilities, clients can focus on their core goals and achieve business growth seamlessly. At Ossisto, we are committed to delivering excellence and enhancing productivity through tailored virtual assistance solutions.

We are looking for a proactive and client-centric Client Service Executivewho can build strong relationships with customers and ensure seamless service delivery. This role goes beyond basic support it focuses on client engagement, retention, and experience enhancement.

Act as the primary point of contactfor assigned clients/customers

Handle client queries via calls, emails, and chats with a solution-oriented approach

Build and maintain long-term relationshipswith clients

Understand client needs and provide personalized support and recommendations

Ensure timely resolution of issues while maintaining high service standards

Coordinate with internal teams (operations, sales, tech) for quick resolutions

Track and manage client interactions using CRM tools

Identify opportunities for upselling / cross-selling(if applicable)

Maintain high levels of client satisfaction and retention

24 years of experience in BPO / Customer Support / Client Servicing roles

Excellent communication skills (verbal & written)

Strong interpersonal and relationship management skills

Ability to handle demanding clients with professionalism

Good problem-solving and multitasking abilities

Basic knowledge of CRM tools and MS Office

Comfortable working in fast-paced and target-driven environments

Experience in international client handling

Exposure to voice + email + chat support

Sales or upselling experience is an added advantage

Prior experience in client success / account management roles

Interested Candidates can share your CV to [Confidential Information]