Client Service Executive

Department: Client Service

Location: Ahmedabad

Shift: US Shift

Experience: 6 months–4 Years (Customer Support / BPO / International Voice Process)

Role Overview

We are looking for a dedicated Client Support Executive to manage Client interactions and ensure a smooth support experience. The ideal candidate should have experience handling client queries through calls, emails, and chats while maintaining high service standards and client satisfaction.

Key Responsibilities

· Handle Client queries and concerns via calls, emails, and chat support

· Provide timely and accurate resolutions to customer issues

· Maintain a professional and empathetic approach while interacting with clients

· Escalate complex issues to the concerned internal teams when required

· Follow up with Clients to ensure issue resolution and satisfaction

· Maintain proper documentation of customer interactions in CRM/tools

· Coordinate with internal teams for faster query resolution

· Ensure adherence to SLAs, quality standards, and process guidelines

· Deliver excellent Client experience in every interaction

· 2–4 years of experience in Customer Support / BPO / International Voice Process

· Excellent verbal and written communication skills

· Strong customer handling and problem-solving abilities

Required Skills & Qualifications

· Ability to work in a fast-paced support environment

· Good listening and interpersonal skills

· knowledge of CRM tools and MS Office

· Comfortable working in rotational/US shifts

Preferred Skills

· Experience in voice, email, and chat support

· Prior experience handling international customers

· Strong issue-resolution and multitasking skills

Interested Candidates can share your CV to [Confidential Information]