Client Service - Account Manager

1. Client Relationship & Account Strategy

• Serve as the primary day-to-day point of contact for key agency clients, maintaining high levels of satisfaction, retention, and trust.
• Deeply understand client industries, target audiences, brand voices, and business KPIs to provide proactive strategic inputs.
• Lead monthly performance reviews, brand alignment meetings, and strategic roadmapping sessions.

2. Briefing & Project Execution

• Analyze client requirements and transform ambiguous requests into clear, structured, and inspiring creative briefs for design, video, copy, and web teams.
• Oversee project workflows, ensuring campaign deliverables, brand guidelines, and quality standards are consistently met.
• Manage timelines, feedback iterations, and sign-offs across multi-channel campaigns (social media, website builds, video production, performance assets).

3. Financial & Resource Management

• Prepare pitch decks, campaign proposals, scopes of work (SOWs), and cost estimations.
• Monitor account profitability, budget utilization, and timely invoice clearances in coordination with internal operations.
• Identify upselling and cross-selling opportunities within existing client portfolios to drive agency revenue growth.

4. Team Collaboration & Quality Assurance

• Work closely with Creative Directors, Brand Strategists, Copywriters, and Production leads to ensure alignment on project objectives.
• Conduct strict quality control on all deliverables before client presentation to maintain visual and brand standards.
• Facilitate constructive feedback loops between clients and internal creative units.

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