Client Retention Success Manager (US Logistics)

Role & responsibilities :

• Develop and execute client retention strategies to enhance satisfaction and loyalty.
• Act as the primary point of contact for key clients, ensuring a smooth and engaging experience.
• Proactively identify and resolve client concerns to maintain strong, long-term relationships.
• Conduct regular client check-ins, business reviews, and feedback sessions.
• Collaborate with sales, marketing, and product teams to improve customer experience and engagement.
• Monitor client usage, satisfaction levels, and key retention metrics to take corrective actions.
• Identify upselling and cross-selling opportunities to drive business growth.
• Implement training and onboarding programs to ensure effective product/service adoption.
• Maintain detailed records of client interactions and progress using CRM tools.

Preferred candidate profile :

• Bachelors degree in Business, Marketing, or a related field.
• 5+ years of experience in client success, retention, or account management in US Logistics.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to analyze client feedback and implement solutions to improve satisfaction.
• Proficiency in CRM software and customer engagement tools.
• Self-motivated, proactive, and able to manage multiple client accounts effectively.

Perks and benefits

• Best in the Industry
• Monday to Friday
• US shift-5 pm to 3 am IST