Urgent Hiring || Client Relationship Management || Central Mumbai
Job Position: - CRM
Experience: Min 5 years Qualifications: Bachelor's degree required; MBA preferred
CTC :-upto 11LPA (Depend on the interview)
Location: Kanjurmarg, Central Mumbai
What would you be required to do
1. Client Interaction & Lead Handling
- Handling all client enquiries promptly and professionally via calls, marketing campaigns, newspaper inserts, advertisements, references, or other channels.
- Validate client information per internal criteria and record accurately in the CRM.
- Ensure no client calls go unanswered; promptly return any missed calls.
2. Appointment Scheduling & Coordination
- Schedule and confirm client appointments for experience centre visits.
- Serve as the first point of contact during visits; welcome, brief, and ensure clients are comfortable.
- Follow up with clients post-visit and reschedule appointments as needed, keeping internal teams informed.
3. Internal Liaison & Communication
- Act as the bridge between clients and the Sales/Design teams to capture initial requirements.
- Coordinate meetings, handovers, and follow-ups post-initial discussions.
- Communicate client preferences, special requests, or reschedules proactively to internal teams.
4. Experience Centre & Premium Service
- Conduct guided tours of the experience centre when required.
- Maintain a luxurious and welcoming environment reflecting the brand's high standards.
- Document client feedback and insights to improve services and offerings.
5. Data Management & Reporting
- Maintain structured and up-to-date records of all client interactions, appointments, and visits.
- Prepare daily or weekly reports on client interactions, appointments, and follow-ups for internal
review.
6. Events & Marketing Collaboration
- Assist in organizing exclusive events, client days, or photoshoots, ensuring flawless execution.
- Collaborate with Marketing to provide insights on lead quality and client interaction trends.
7. Workplace Experience & Operations
Manage client areas, ensuring smooth operations and premium service delivery.
- Maintain the experience centre ambiance, décor, housekeeping, and overall environment to luxury standards with the help of the admin Supervisor.
- Coordinate with vendors, service providers, and facility teams to ensure seamless operations, with the help of the admin Supervisor.
- Support HR and leadership in planning internal events and initiatives.
Who Qualifies
Education:
- Bachelor's or Master's degree in a relevant field, or
- 5+ years of experience in client relations, preferably in the luxury sector.
Experience:
- Proven experience managing High Net-Worth Individuals (HNIs) or VIP clients, with at least
- 5+ years in a client-facing role.
- Experience in luxury or premium services is preferred.
Skills:
- Communication: Excellent verbal and written communication skills.
- Attention to Detail: Strong focus on accuracy in client records and interactions.
- Tech Proficiency: Proficient in Microsoft Office Suite and CRM tools. Basic knowledge of ERP systems is a plus.
- Client Service: Passionate about delivering exceptional, personalized service to clients.
- Interpersonal Skills: Ability to build and maintain long-term client relationships.
- Adaptability: Ability to adapt to client needs and resolve issues proactively.
- Team Collaboration: Effective at working with internal teams (Sales, Marketing) for seamless service delivery.
- Luxury Focus: A strong passion for luxury services and commitment to representing a prestigious brand.
