Job Responsibilities
- Drive sales revenue, develop new business and engage local and regional clients;
- Develop and execute strategic business plan to maximize business development opportunities, increase market share and create value-added solutions & services for clients;
- To manage client needs, project planning & implementation, day-to-day operational matters and any emergency service requests;
- Work cross functionally within the company to communicate with all stakeholders to ensure the service quality, and to maximize client satisfaction;
- Establish and maintain strong professional relationship with clients through proactive communication and timely respond to needs;
- Make visits to our clients to identify and expand opportunities with existing regional accounts in India and other regions for cross-selling and up-selling;
- Coordinate training programs, marketing activities and any emergency service requests;
- Prepare service proposals, statistical reports, and training evaluation to corporate clients;
- Collect market information and reflect client feedback to support the company's business planning activity;
- Support marketing activities to proactively identify and develop prospective corporate clients and target segments to achieve business targets;
- Oversee payment/billing matters and related issue for clients; and
- Perform other reasonable and lawful duties as assigned by the Regional Manager or Managing Director
Job Requirements
- Bachelor's Degree or above in Business Administration, Marketing, Organizational Psychology or other related fields
- With at least 5-year working experience, with hands on CRM experience in corporate environment is preferred
- Strong analytical, quick problem solving and consultative selling skills
- Excellent organization, interpersonal and communication skills
- Detail-minded and able to work across a diverse array of internal teams
- Good command in spoken and written English
- Knowledge in Learning & Coaching / Employee Benefits will be an advantage
Candidate with less experiences will be considered as Client Relationship Executive.
