Client Relationship Manager

Job Title: Client Relationship Manager (2 to 4 yrs)

Company: DevX (Dev Accelerator Limited)

Location: Ahmedabad, Gujarat

About Us

DevX is India's leading provider of flexible workspaces and managed office solutions, enabling companies to scale seamlessly with tailor-made infrastructure and operational support. DevX serves startups, SMEs, and large enterprises across multiple Indian cities through its coworking, enterprise workspace, and offshore centre models. Recognized among India's fastest-growing workspace providers, DevX combines real estate expertise with technology and design thinking to create productive, future-ready environments for businesses.

Position Overview

The Client Relationship Manager will ensure that our centers meet DevX's high standards of

deliverables through daily supervision, client contract management, billing and invoicing

coordination, sales management, inventory management, event planning, and client relationship

management. The role requires a proactive approach to maintain facility upkeep and ensure smooth operations across all facets of the center.

Job Responsibilities

Client Relationship Management:

Oversee the onboarding of new clients and co-workers in coordination with internal

departments.

Complete client handover documentation and obtain necessary sign-offs.

Manage the client exit process, including documentation.

Handle client escalations and the ticketing process, providing regular updates.

Take quarterly client feedback and report to relevant stakeholders.

Maintain the master database of clients and co-workers in the system.

Client Legal Contracts:

Manage client contracts during onboarding and throughout their stay.

Track changes to signed contracts and update them with addendums in coordination with the

legal team.

Ensure proper legal closure when clients leave the center.

Client Billing and Invoicing Coordination:

Follow up on monthly client billing with new clients and the accounts team.

Coordinate billing for resources like meeting rooms, event rooms, and flexi desks.

Ensure timely collection of monthly bills from all clients, following up as necessary.

Event Management for Clients:

Plan and execute events for clients at the center.

Handle center decoration during events and festivals.

Manage all external events happening at the center.

Gather feedback from participants and hosts.

Increase social media followers and shares during events to expand DevX's reach.

Sales Management for Specific Centers/Hubs:

Conduct walkthroughs and sell available seats/inventory.

Coordinate with leads and the sales team to close incoming inquiries.

Close resource leads for the assigned centers.

Key Skills Required

Strong organizational and multitasking skills.

Excellent communication and interpersonal abilities.

Proficiency in MS Office and facility management software.

Ability to handle client escalations and provide effective solutions.

Knowledge of legal and regulatory requirements related to facility management.

Benefits

Competitive Salary

Fun, inclusive, and vibrant company culture

Professional development opportunities

Opportunity to be part of a rapidly growing company