Client Relationship Manager

Company: Blue Ink House

Location: Chennai / Remote

Employment Type: Full-Time

Department: Client Relations & Business Development

Experience: 1–3 Years

Salary: Competitive, based on experience and performance

Blue Ink House is a publishing company focused on helping authors bring their stories and ideas to readers through professional publishing, printing, distribution, eBooks, audiobooks, and technology-enabled publishing solutions.

We are looking for a Client Relationship Manager who can build strong relationships with authors and clients, understand their publishing requirements, coordinate with internal teams, and ensure an excellent client experience throughout the publishing journey.

Job Description

As a Client Relationship Manager, you will be the primary point of contact for authors and clients. You will be responsible for understanding their requirements, providing timely updates, coordinating with different teams, resolving queries, and ensuring that every client receives a smooth and professional publishing experience.

Key Responsibilities

• Act as the primary point of contact for authors and clients.
• Build and maintain strong, long-term relationships with clients.
• Understand client requirements and recommend suitable publishing services.
• Explain Blue Ink House's publishing packages, services, processes, timelines, and deliverables clearly.
• Handle client inquiries through phone calls, WhatsApp, email, and other communication channels.
• Follow up with prospective and existing clients regularly.
• Coordinate with editorial, design, production, printing, distribution, and marketing teams to ensure timely completion of client projects.
• Keep clients informed about project progress, milestones, and expected timelines.
• Track client requirements, follow-ups, payments, approvals, and project status.
• Resolve client concerns professionally and escalate issues to the appropriate team when required.
• Ensure client feedback is collected and communicated to the relevant internal teams.
• Maintain accurate client records and follow-up information.
• Identify opportunities to offer additional or relevant publishing services to existing clients.
• Support the business development team in converting qualified leads into clients.
• Ensure a high level of customer satisfaction throughout the complete publishing lifecycle.
• Prepare regular reports on leads, conversions, client status, follow-ups, and ongoing projects.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Good negotiation and persuasion abilities.
• Strong follow-up and client-handling skills.
• Ability to communicate professionally with authors, publishers, and business clients.
• Good problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple clients and projects simultaneously.
• Basic knowledge of MS Office, Google Workspace, CRM tools, or similar software.
• Comfortable communicating through WhatsApp, email, and phone calls.
• Ability to work independently as well as collaboratively with different teams.

Prefered Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, English, Publishing, or a related field.
• 1–3 years of experience in client relationship management, customer success, sales, publishing, media, education, or a similar industry.
• Experience working with authors, publishing companies, creative agencies, or service-based businesses will be an advantage.
• Candidates with strong communication and relationship-management skills may also be considered from other relevant backgrounds.

Key Performance Indicators (KPIs)

• Client satisfaction and retention
• Lead-to-client conversion
• Timely follow-up with prospects and existing clients
• Client project coordination and completion
• Response time to client queries
• Upselling and cross-selling of relevant services
• Number and quality of active client relationships
• Client feedback and overall service quality

What We Offer

• Opportunity to work with a growing publishing company.
• Exposure to the complete publishing ecosystem.
• Opportunity to work directly with authors and creative professionals.
• Professional growth and learning opportunities.
• Performance-based incentives.
• A dynamic and entrepreneurial work environment.

How to Apply

Interested candidates can send their updated resume/CV along with a brief introduction highlighting their relevant experience and communication skills.

Subject: Application – Client Relationship Manager | Blue Ink House

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