Client Relationship Manager - (1-4 Years)

Role: Key Account Manager

About eShipz

eShipz is a fast-growing logistics SaaS company that enables businesses to manage and scale their

outbound shipping operations through automation, data, and deep integrations. Our platform is built to

handle high-volume, complex logistics environments, helping customers improve delivery

performance, reduce costs, and gain real-time visibility across their shipping operations.

At eShipz, Key Account Managers play a pivotal role in client retention, platform adoption, and

revenue expansion. If you enjoy working at the intersection of customers, data, and technologyand

want ownership of high-impact enterprise accountseShipz offers a strong foundation to build a

long-term career in B2B SaaS account management.

Key Responsibilities

Client Ownership & Relationship Management

Act as the single point of contact for assigned key accounts

Build and maintain long-term relationships with client stakeholders across Operations,

Technology, Finance, and Customer Experience teams

Conduct regular check-ins, reviews, and Quarterly Business Reviews (QBRs)

Implementation & Adoption

Drive customer onboarding, implementation, and go-live activities

Ensure smooth integration of Order, Shipment, Tracking, COD, and Webhook APIs

Coordinate with internal Tech, Product, and Operations teams for issue resolution

Operational Excellence

Monitor daily shipment performance including delivery %, delays, RTO, NDR, and POD

Identify operational bottlenecks and proactively recommend process improvements

Support clients during peak volumes, escalations, and carrier-related issues

Data, Reporting & Insights

Analyze shipment and billing data to provide actionable insights

Prepare and present MIS reports, QBR decks, and performance dashboards

Highlight cost savings, automation benefits, and efficiency improvements

Revenue Growth & Retention

Identify upsell and cross-sell opportunities (new carriers, modules, automation features)

Drive higher platform adoption and shipment volumes

Ensure timely renewals and minimize churn through consistent value demonstration

Stakeholder Coordination

Work closely with Sales teams during client handovers and expansion discussions

Collaborate with Product teams by sharing customer feedback and feature requests

Coordinate with Finance on billing, freight audits, and reconciliations

Required Skills & Qualifications

Must-Have

Strong understanding of logistics, shipping, courier operations, and SaaS platforms

Hands-on exposure to APIs, webhooks, dashboards, and data reporting

Excellent communication and stakeholder management skills

Ability to manage multiple accounts and priorities effectively

Good to Have

Experience in logistics technology, shipping aggregators, or supply chain SaaS

Understanding of both B2B and B2C shipping workflows

Familiarity with tools such as Postman, Excel/Google Sheets, and CRM systems

Prior exposure to Customer Success, Account Management, or Implementation roles