The Client & Business Relationship Manager is responsible for managing and growing relationships with individual tenants, long-stay guests, and corporate clients, while also building and scaling revenue channels for HelloWorld.
This role combines account management, tenant experience, and business development, ensuring strong client satisfaction while driving repeat business, renewals, and corporate partnerships.
Core Objective
- Strengthen relationships with tenants and corporate clients
- Increase repeat bookings, renewals, and referrals
- Build sustainable B2B and B2C revenue channels
- Act as the single point of contact between clients and internal teams
Key Responsibilities
1. Tenant & Guest Relationship Management
- Act as primary point of contact for long-stay tenants and premium guests
- Conduct move-in, mid-stay, and renewal conversations
- Resolve concerns by coordinating with operations, housekeeping, and maintenance
- Drive renewals, extensions, and referrals
- Maintain relationship history and feedback logs
2. Corporate Client Management (B2B)
- Manage relationships with corporate clients booking stays for employees, consultants, or project teams
- Handle enquiries, negotiations, and onboarding of corporate accounts
- Understand client stay requirements and customise offerings where required
- Ensure smooth stay experience and timely issue resolution
- Maintain SLAs and client satisfaction levels
3. Revenue Channel Development
- Build and manage revenue channels including:
- Corporate tie-ups
- Long-stay contracts
- Referral partnerships
- Institutional / project-based stays
- Identify upsell and cross-sell opportunities
- Track channel-wise performance and revenue contribution
4. Business Growth & Reporting
- Track renewals, churn, and client lifetime value
- Monitor revenue performance from corporate and long-stay clients
- Share client insights with revenue, operations, and leadership teams
- Support pricing and contract decisions with market feedback
5. Internal Coordination
- Work closely with:
- Operations teams for service delivery
- Revenue & analytics teams for pricing and inventory planning
- Finance for billing, invoicing, and collections
- Ensure clear communication between clients and internal stakeholders
Skills & Experience
Required
- 2 years of experience in client relationship management, account management, or business development
- Strong communication and negotiation skills
- Experience dealing with customers/clients via calls, emails, and in-person meetings
- Ability to manage multiple client accounts simultaneously
Preferred
- Experience in hospitality, co-living, serviced apartments, or real estate
- Exposure to corporate bookings, B2B sales, or long-stay contracts
- Basic understanding of pricing, contracts, and revenue metrics
Success Metrics
- Renewal and extension rates
- Corporate client acquisition & retention
- Revenue generated via B2B channels
- Client satisfaction and referral rate
Why This Role Matters at HelloWorld
- Converts good experiences into recurring revenue
- Builds long-term corporate partnerships
- Reduces dependency on OTAs
- Acts as a bridge between clients and operations
