Client Relationship Executive

Company Description

Teleradiology Solutions (TRS)/dAIgnostiX is a pioneering healthcare company providing advanced teleradiology services, including CT, MRI, X-ray, and ultrasound reporting, to over 150 hospitals in the United States. Founded by two Yale-trained physicians in 2002, the company has been recognized globally for its innovation, including being showcased to President Obama as a healthcare innovation leader in 2010. TRS is accredited by the US Joint Commission and is dedicated to leveraging technology for impactful solutions across teleradiology, telemedicine, and e-teaching. Known for its exceptional standards, the company was named the number one National Teleradiology company by KLAS in 2011.

We're Hiring | Client Relationship / Client Experience Executive – Operations | Bangalore

Are you passionate about building strong client relationships and delivering exceptional customer experiences We are looking for a dynamic and proactive Client Relationship / Client Experience Executive– Operations to join our growing team!

Location: Whitefield, Bangalore (Work from Office)

Experience: 1–3 Years Preferred candidates from Healthcare / Healthcare IT backgrounds. However, candidates from non-healthcare industries with excellent communication skills are also encouraged to apply.

Qualification: Any Bachelor's Degree.

Key Responsibilities:

• Respond efficiently and accurately to callers while ensuring clients feel supported and valued

• Provide comprehensive support to clients and stakeholders

• Gather, verify, and provide accurate information to callers and internal teams

• Adapt effectively to a dynamic and fast-changing work environment

• Adhere to company and hospital policies, procedures, and compliance standards

• Coordinate with internal departments to resolve client concerns and service requests

• Manage high volumes of inbound and outbound calls professionally and efficiently

• Identify priority issues and escalate them to the appropriate teams when necessary

• Route calls to relevant departments/resources for timely resolution

• Follow up with clients to ensure complete issue resolution and customer satisfaction

• Document all call details accurately according to SOPs

• Understand basic IT-related issues and escalate technical concerns to the relevant support teams

• Demonstrate strong multitasking abilities in a fast-paced environment

• Work efficiently across multiple internal software platforms and tools

• Monitor emails regularly and respond promptly when required

What We're Looking For:

Strong communication and stakeholder management skills

Willingness to work in rotational shifts based on business requirements (Night / Early Morning / General Shifts)

Problem-solving mindset with a proactive approach

High attention to detail and strong organizational skills

Ability to thrive in a fast-paced, cross-functional environment

If you're ready to take the next step in your career, we'd love to hear from you!

Apply now or share this opportunity with someone who might be a great fit.