Client Relationship Executive

Job Title: Customer Support Executive

Company: IDIGITALPRENEUR Pvt. Ltd.

Location: [Dwarka-Sector-13]

Experience: 1–2 Years

Salary: ₹2–3 LPA

About Us

IDIGITALPRENEUR is one of India's fastest-growing ed-tech platforms focused on empowering individuals with practical skills, freelancing opportunities, and income-generating systems. With a strong community and proven results, we aim to transform careers at scale.

Role Overview

We are looking for a proactive and customer-focused Customer Support Executive who can handle queries, resolve issues efficiently, and ensure a smooth experience for our users. The ideal candidate should have excellent communication skills and a problem-solving mindset.

Key Responsibilities

• Handle customer queries via calls, emails, and WhatsApp/chat platforms
• Provide accurate information regarding products, services, KYC, and payouts
• Resolve customer issues promptly and effectively
• Maintain a positive and professional attitude while interacting with customers
• Escalate complex queries to the concerned team when required
• Maintain proper records of customer interactions and follow-ups
• Ensure high customer satisfaction and support quality standards

Requirements

• Minimum 1–2 years of experience in customer support / customer service
• Strong communication skills (Hindi & basic English)
• Good problem-solving and listening skills
• Basic knowledge of CRM tools / support platforms (preferred)
• Ability to handle pressure and manage multiple conversations
• Customer-first attitude with patience and empathy

What We Offer

• Opportunity to work with a fast-growing startup
• Dynamic and learning-driven environment
• Career growth and skill development opportunities
• Supportive team culture