Company Description
Next Steps offers a uniquely crafted USMLE preparation program designed to enhance your chances of securing residency matches while keeping costs affordable. Our solutions focus on enabling aspiring medical professionals to achieve their career goals efficiently and effectively. By providing tailored resources and expert guidance, we aim to streamline the preparation process and drive success. At Next Steps, we are committed to supporting aspiring doctors on their journey to excel in their medical careers.
Roles & Responsibilities
1. Client Communication
- Handle inbound and outbound client calls in a professional manner
- Understand client requirements, concerns, and queries clearly
- Provide accurate information about services, processes, or updates
- Maintain proper call etiquette and ensure positive client experience
2. Issue Handling & Resolution
- Identify client issues and provide timely resolutions
- Escalate complex concerns to the concerned team or manager
- Follow up with clients until the issue is fully resolved
3. Coordination & Follow-ups
- Coordinate with internal teams (operations, finance, support, etc.)
- Track pending tasks and ensure timely completion
- Maintain regular follow-ups with clients on ongoing cases
4. Documentation & Reporting
- Maintain records of client interactions, calls, and updates
- Update CRM/tools with accurate client information
- Prepare daily/weekly reports on call status and client updates
5. Relationship Management
- Build and maintain strong client relationships
- Ensure client satisfaction and retention
- Handle difficult conversations professionally
6. Process Adherence
- Follow company policies and communication guidelines
- Ensure confidentiality of client information
Preferred Candidate Profile Client Relationship / Support Role
1. Communication Skills
- Excellent verbal and written communication
- Strong listening and interpersonal skills
- Ability to handle clients confidently and professionally
2. Experience
- 03 years of experience in client handling / customer support / calling roles
- Freshers with good communication skills can also be considered
3. Skills & Abilities
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks and prioritize work
- Good coordination and follow-up skills
- Adhere to defined workflows and timelines
