client relationship and onboarding executive

JOB TITLE: FRANCHISE ONBOARDING & CLIENT RELATIONSHIP EXECUTIVE

Company: G Square & Company

Work For: The Belgian Waffle Xpress (TBWX) & Other Associate Ventures

Location: Dhakoli, Zirakpur

Job Type: Full-Time | Work From Office (WFO)

Working Days: 6 Days a Week

Experience: 1–2 Years

ROLE OVERVIEW

G Square & Company is looking for an experienced, proactive, and organised Franchise Onboarding & Client Relationship Executive to manage franchise partner communication, coordinate the onboarding of new franchisees, and maintain strong relationships with existing franchise partners.

The candidate will be responsible for ensuring a smooth onboarding experience, assisting franchise partners with documentation and processes, handling queries, coordinating with internal departments, and ensuring timely follow-ups throughout the franchise journey.

KEY RESPONSIBILITIES

1. Franchise Partner Relationship Management

• Build and maintain strong professional relationships with existing and new franchise partners.
• Act as the primary point of contact for franchise-related queries and concerns.
• Regularly communicate with franchise partners and ensure timely follow-ups.
• Understand partner requirements and coordinate appropriate solutions.
• Handle feedback, concerns, and escalations professionally.

2. Franchise Onboarding & Documentation

• Manage the end-to-end onboarding process for new franchise partners.
• Guide franchisees through onboarding procedures, company policies, and operational guidelines.
• Coordinate the collection and verification of required documents.
• Maintain accurate franchise partner records and documentation.
• Ensure smooth coordination between franchise partners and internal departments.

3. Coordination & Follow-ups

• Coordinate with operations, accounts, marketing, and other departments to address franchise partner requirements.
• Track onboarding progress, pending documentation, and important deliverables.
• Follow up with franchise partners regarding pending tasks and updates.
• Ensure timely communication regarding company updates, processes, and requirements.

4. Reporting & Database Management

• Maintain an updated database of franchise partners.
• Track onboarding status, partner queries, and follow-up activities.
• Prepare regular reports on onboarding progress and client interactions.
• Maintain records using Google Sheets, MS Excel, and CRM tools.
• Ensure confidentiality and accuracy of franchise-related information.

REQUIRED SKILLS & QUALIFICATIONS

• Graduate in any discipline.
• Minimum 1–2 years of relevant work experience (mandatory).
• Excellent verbal and written communication skills.
• Strong relationship management and client-handling abilities.
• Good coordination, follow-up, and organisational skills.
• Proficiency in MS Excel and Google Sheets.
• Ability to manage multiple franchise partners and tasks simultaneously.
• Professional approach with strong problem-solving skills.

PREFERRED EXPERIENCE

• Prior experience in franchise management, franchise onboarding, client servicing, customer relationship management, or partner coordination.
• Experience in the QSR, food & beverage, retail, or franchise industry will be an added advantage.

IDEAL CANDIDATE PROFILE

We are looking for someone who can independently manage franchise partner communication, take ownership of onboarding activities, maintain strong partner relationships, and ensure smooth coordination between franchisees and the company's internal teams.

HOW TO APPLY

Interested candidates can share their updated CVs at:

Email: [Confidential Information]