About Impact Analytics
Impact Analytics is an agentic-first AI software company transforming retail merchandising through cutting-edge AI, LLMs, and Generative AI technologies. As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising solutions and foundational AI agents that are redefining how retail decisions are made.
What makes Impact Analytics unique is its combination of deep retail domain expertise, strong innovation culture, and global presence. It is one of the few India-born AI companies recognized globally by organizations like Fortune, Gartner, and the Inc. 5000.
For candidates looking to work on next-generation AI products with global scale and real-world impact, Impact Analytics is an exciting place to build your career. Here's a link to our website: www.impactanalytics.co.
The impact that you will be making
This role is responsible for successfully onboarding and implementing our products—BaseSmart, PromoSmart, and MarkSmart—for enterprise customers, ensuring seamless adoption, configuration, and long-term success.
The ideal candidate is a hands-on implementation professional who can bridge business requirements with product capabilities, while working closely with customers throughout the implementation lifecycle.
What This Role Entails
- Lead end-to-end implementation of SaaS products for enterprise customers
- Drive customer onboarding, solution configuration, and deployment activities
- Gather and translate business requirements into product configurations
- Manage implementation timelines, deliverables, and go-live readiness
- Conduct workshops, user training sessions, and product demonstrations
- Support UAT (User Acceptance Testing), SIT, and production rollouts
- Troubleshoot functional and data-related issues during implementation
- Work closely with internal product, engineering, and solution teams
- Act as a trusted advisor to customers on product usage and best practices
- Ensure smooth post-go-live adoption and ongoing customer success
What Lands You In This Role
- 5–10 years of experience in SaaS product implementation, client delivery, or related roles
Product Implementation
- Strong experience implementing SaaS products for enterprise customers
- Hands-on involvement in onboarding, deployment, and customer delivery
- Experience managing customer-facing implementation projects
Data & Technical Skills
- Proficiency in SQL (queries, joins, data validation)
- Experience working with databases, tables, and data models
- Understanding of data flows, integrations, and system configurations
- Ability to analyze and troubleshoot data-related issues
Functional & Product Understanding
- Strong ability to understand business processes and map them to product capabilities
- Experience working with complex workflows and explaining them to customers
- Ability to troubleshoot functional issues and guide customers effectively
Retail / Pricing Domain Knowledge
Experience In One Or More Of The Following
- Pricing & Promotions
- Markdown Optimization
- Retail Analytics
- Category Management
- Retail Merchandising
- FMCG / CPG / Grocery Retail
Good to Have
- Experience with retail SaaS platforms such as Revionics, DemandTec, Blue Yonder, Nielsen, Circana, SAP Retail, TPM/TPO tools, or similar
- Exposure to APIs, ETL processes, and cloud-based applications
- Experience working with US or European retail clients
- Familiarity with BI tools such as Power BI, Tableau, or Looker
What We Offer
- An opportunity to be part of some of the best enterprise SaaS products to be built out of India.
- Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions.
- A flat, collegial work environment, with a work hard, play hard attitude.
- A platform for rapid growth if you are willing to try new things without fear of failure.
- Remuneration with best-in-class industry standards with generous health insurance cover
Some Of Our Accolades Include
- Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.
- Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.
- Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.
- Ranked #72 in America's Most Innovative Companies list in 2023—by Fortune—alongside companies like Microsoft, Tesla, Apple, IBM, etc.
- Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.
- Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.
