The Client Partner will be responsible for managing and growing a portfolio of strategic enterprise clients with a combined value of approximately $20M+. This role will own the overall client relationship, revenue growth, customer success outcomes and long-term account strategy across Teceze's managed IT services portfolio.
The Client Partner will be accountable for expanding existing accounts by 2X to 10X, achieving quarterly EN targets, improving customer success metrics, and ensuring strong alignment between client priorities and Teceze's Sales, Delivery, Pre-Sales, Solutioning and Practice teams.
This is a senior client-facing role that requires strong commercial leadership, executive stakeholder management, account growth capability, managed services knowledge and the ability to convert customer needs into long-term strategic partnerships.
Service Portfolio Coverage
The Client Partner will manage and grow client relationships across Teceze's core service offerings, including:
- Managed IT Services
- Digital Workplace Services
- Cloud and Infrastructure Services
- Application Services
- Cyber Security Services
- Service Desk and End-User Support
- Cloud Migration and Infrastructure Modernisation
- IT Operations, NOC and Managed Infrastructure
- SOC, VAPT, Risk Advisory, Identity and Cloud Security Services
- Transition, Transformation and Continuous Improvement Services
The role requires the ability to position Teceze as a trusted partner across multiple service towers and identify opportunities where clients can benefit from integrated managed services, transformation and security-led solutions.
Key Responsibilities
1. Strategic Account Ownership
The Client Partner will act as the overall relationship and growth owner for assigned strategic accounts.
Responsibilities include:
- Manage a portfolio of enterprise clients worth approximately $20M+ in annual revenue.
- Build and maintain trusted relationships with CIOs, CTOs, CISOs, COOs, Procurement Leaders, Infrastructure Heads, Workplace Leaders and Business Stakeholders.
- Develop detailed account strategies to grow each account by 2X, 5X or 10X over time.
- Own account plans covering current revenue, whitespace, competitor presence, renewal timelines, decision-makers, influencers, risks and growth opportunities.
- Position Teceze as a strategic managed services and transformation partner rather than a transactional supplier.
- Maintain clear visibility of contract scope, service performance, commercial commitments, open opportunities and customer sentiment.
- Ensure each strategic account has a clear growth roadmap, executive engagement plan and quarterly action plan.
2. Revenue Growth and Quarterly EN Target Ownership
The Client Partner will carry and deliver quarterly EN targets across assigned accounts.
Responsibilities include:
- Own and deliver quarterly EN targets for the assigned client portfolio.
- Identify and convert upsell, cross-sell, renewal, transformation and managed services opportunities.
- Drive account growth across Digital Workplace, Cloud & Infrastructure, Cyber Security, Applications and Managed IT Services.
- Convert delivery performance, service reviews, customer pain points and transformation priorities into qualified pipeline.
- Work with Sales and Pre-Sales teams to shape proposals, commercials, solution narratives and executive presentations.
- Lead account-based growth initiatives around workplace modernisation, cloud transformation, security improvement, automation, ITSM optimisation and cost reduction.
- Maintain accurate pipeline, forecast, opportunity stage, close dates and revenue visibility.
- Drive opportunity qualification, win strategy and internal stakeholder alignment for large deals.
- Ensure each client has clear short-term quarterly targets and long-term account expansion goals.
3. Customer Success and Service Performance Accountability
The Client Partner will be responsible for customer success metrics and ensuring that growth is supported by strong delivery outcomes.
Responsibilities include:
- Own customer success outcomes for assigned clients in partnership with Delivery and Customer Success teams.
- Track client-level success metrics, including CSAT, NPS, SLA performance, XLA performance, customer health, renewal confidence, escalations and service improvement progress.
- Ensure customer satisfaction risks are identified early and addressed through structured action plans.
- Lead or participate in monthly service reviews, quarterly business reviews and executive steering meetings.
- Ensure clients receive clear reporting on service performance, value delivered, improvement actions and future roadmap.
- Work with delivery leaders to ensure contractual obligations, service commitments and escalation management are executed effectively.
- Track adoption, value realisation and business outcomes from services delivered by Teceze.
- Ensure major incidents, chronic service issues and commercial risks are handled with transparency and urgency.
- Partner with Service Delivery Managers to turn strong operational performance into customer confidence and expansion opportunities.
4. Executive Relationship Management
The Client Partner must build strong, multi-level relationships across each account.
Responsibilities include:
- Develop executive-level relationships with business and technology decision-makers.
- Build strong relationships with client procurement, finance, vendor management and governance teams.
- Map stakeholders across each account, including economic buyers, technical buyers, service owners, influencers and blockers.
- Establish regular executive engagement cadence through QBRs, strategic roadmap sessions and governance meetings.
- Act as the senior escalation point for commercial, relationship and customer confidence matters.
- Represent Teceze professionally in all client governance forums.
- Ensure Teceze is visible at the right levels before renewals, major bids or competitive events.
5. Cross-Functional Collaboration
The Client Partner will work closely with internal teams to ensure account growth is practical, profitable and deliverable.
Responsibilities include:
- Partner with Sales teams to build pipeline, qualify opportunities and close expansion deals.
- Work with Pre-Sales and Solution Architects to develop solutions, proposals, RFP responses and transformation roadmaps.
- Collaborate with Delivery teams to ensure proposed services are achievable, properly costed and operationally sustainable.
- Work with Practice Heads across Digital Workplace, Cloud & Infrastructure, Cyber Security, Applications and Managed IT Services.
- Coordinate with Transition and PMO teams for new service take-on, mobilisation and transformation programmes.
- Work with Finance to understand revenue, margin, billing, commercials, profitability and contract performance.
- Ensure handover from sales to delivery is complete, structured and aligned with customer outcomes.
- Create a joined-up internal account rhythm across Sales, Delivery, Operations, Finance and Leadership.
6. Account Planning and Governance
The Client Partner will be responsible for structured account governance and disciplined account management.
Responsibilities include:
- Build and maintain strategic account plans for all assigned accounts.
- Maintain a 12-month and 24-month growth plan for each priority account.
- Define quarterly objectives for revenue growth, relationship development, customer success and pipeline creation.
- Conduct internal account reviews with Sales, Delivery and Leadership.
- Prepare QBR materials covering performance, value delivered, risks, opportunities and next-step actions.
- Track renewal dates, contract milestones, commercial risks and procurement cycles.
- Own the account risk register, including customer satisfaction, competitive, commercial and delivery risks.
- Ensure all opportunities are documented with clear next steps, owners and target dates.
- Maintain governance around account profitability, gross margin and delivery performance.
7. Commercial Management and Profitability
The Client Partner must balance account growth with strong commercial discipline.
Responsibilities include:
- Understand contract scope, pricing model, revenue profile, margin and commercial risks for assigned accounts.
- Work with Finance and Delivery to monitor account profitability and gross margin.
- Identify margin improvement opportunities through automation, service optimisation, resourcing improvements and scope control.
- Support commercial negotiations for renewals, change requests, service expansions and new statements of work.
- Ensure pricing and solution commitments are realistic and aligned with delivery capability.
- Protect Teceze from unmanaged scope creep, poor commercial terms or under-priced services.
- Support contract governance, including change control, renewals, extensions and commercial escalations.
