Job Title: Client Partner – IT Services and Solutions
Location: Bangalore
Role Overview:
Movate is seeking a dynamic and strategic Client Partner to drive growth and deepen relationships across key enterprise accounts in the IT Services and Solutions domain. This role demands a consultative leader with a proven track record in managing large-scale enterprise client engagements across Enterprise Technical support services, Digital Engineering, Cloud & Infrastructure, Artificial Intelligence
As a trusted advisor, you will be responsible for account growth, client satisfaction, and solution orchestration, working closely with delivery, pre-sales, and practice teams to deliver business outcomes.
Key Responsibilities:
- Client Relationship Management
- Serve as the primary point of contact for CXOs and senior stakeholders across assigned accounts.
- Build long-term strategic partnerships by understanding client business goals and aligning solutions accordingly.
- Revenue Growth & Account Expansion
- Identify and pursue new business opportunities within existing client accounts
- Collaborate with sales teams to generate new leads and convert them into profitable business engagements
- Develop and present proposals and contracts to clients
- Drive YoY revenue growth through upselling and cross-selling.
- Identify white space opportunities across support services, digital transformation, and AI-led initiatives.
- Solutioning & Advisory
- Collaborate with internal solution architects and delivery teams to craft tailored proposals.
- Lead proactive transformation discussions around support, AI/ML adoption, and digital engineering.
- Market & Competitor Intelligence
- Stay abreast of industry trends, emerging technologies, and competitor strategies to position differentiated offerings.
- Delivery Governance & Escalation Management
- Act as escalation point for operational issues and drive resolution with internal teams.
- Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
- Monitor project progress and address any issues or concerns promptly
- Ensure timely and accurate invoicing and collection of payments
- Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio success.
Requirements:
- 15–20 years of experience in IT services, with at least 5 years in a client-facing leadership role.
- Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services
- Cybersecurity skillset will be an added advantage
- Consultative and value driven selling approach
- Proven successful experience in closing complex deals / solutions
- Trusted advisor to technology leaders, bring appropriate case studies and industry use cases into customer conversation to build confidence
- Understanding of digital and AI transformation with ability to explain forward looking impact to customer experience and engineer's productivity due to implementation of AI based solutions
- Excellent communication, stakeholder management, presentation and consultative selling skills.
- Good business acumen and judgement to prioritize leads with higher probability of closure, experience in contract negotiations, pricing and PnL
- Proven success in managing multi-million-dollar accounts across geographies (preferably US/Europe).
- Bachelor's degree in Engineering or related field; MBA preferred.
