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Brief About The Team & Fractal
Fractal Analytics is a strategic analytics partner to the most admired Fortune 500 companies globally and helps them power every human decision in the enterprise by bringing analytics & AI to the decision-making process. We deliver insight, innovation, and impact to them by leveraging Big Data, analytics and technology and help them drive smarter, faster, and more accurate decisions in every aspect of their business
Role Summary
Fractal is looking for a senior Client Partner to lead and scale a large Healthcare portfolio from an offshore base, with strong focus on payer and provider clients. This leader will own a portfolio of approximately $40M and be expected to drive 50% year-over-year growth while protecting delivery quality, client trust, and long-term account profitability.
The role calls for a domain-led operator who has been hands-on in earlier parts of their career and can now work as a trusted partner to senior client stakeholders. The person should combine deep healthcare understanding with strong solutioning, commercial judgment, delivery leadership, and people development. This is not a pure relationship role. It requires someone who can connect client context, business problems, analytics and AI opportunities, delivery execution, and scalable growth.
What Success Looks Like
- Own, manage, and grow a Healthcare portfolio of approximately $40M with clear accountability for revenue growth, margin, client satisfaction, and delivery excellence.
- Build trusted advisor relationships with senior client stakeholders across payer and provider organizations.
- Identify whitespace opportunities, shape business cases, and convert them into scalable analytics, AI, data, and technology engagements.
- Ensure seamless delivery across programs by working closely with consulting, data science, engineering, product, and delivery leaders.
- Build and groom the next layer of leaders across account management, solutioning, and delivery.
Key Responsibilities
Portfolio and Client Leadership
- Serve as the overall account leader for a strategic Healthcare portfolio spanning payer and provider clients.
- Act as a trusted partner to client executives by understanding their priorities, operating challenges, transformation agenda, and decision-making context.
- Build senior relationships that strengthen Fractal's position as a long-term strategic partner, not just a delivery vendor.
- Own governance rhythms with clients and internal teams to track business outcomes, account health, delivery risks, and growth opportunities.
Growth and Commercial Ownership
- Drive portfolio growth with explicit accountability for 50% year-over-year expansion across existing accounts and adjacent opportunities.
- Lead account planning, whitespace mapping, pipeline development, and conversion of strategic opportunities.
- Partner with sales, consulting, and capability teams on proposals, RFPs, solution shaping, pricing discussions, and executive presentations.
- Bring a strong point of view on how analytics, AI, GenAI, data, and digital solutions can solve payer and provider business problems.
Solutioning and Domain Leadership
- Use deep payer and provider domain experience to frame client problems, challenge assumptions, and shape practical solutions.
- Lead business discovery discussions and connect business needs to scalable solution approaches.
- Guide teams on operating models, process flows, data opportunities, and transformation priorities across healthcare functions.
- Contribute actively to solution design, especially in complex pursuits or strategic programs where business context and execution judgment matter.
Delivery and Quality Stewardship
- Ensure seamless delivery across multiple engagements, with strong focus on quality, timeliness, value realization, and client experience.
- Work with delivery leaders to resolve risks early, remove bottlenecks, and maintain strong execution discipline.
- Champion governance, KPI tracking, delivery reviews, and continuous improvement across the portfolio.
- Co-own delivery quality and account outcomes, including relationship health and NPS.
People and Organization Building
- Build, mentor, and groom the next layer of leaders across consulting, account management, and delivery.
- Create clarity on roles, decision rights, and career paths for team members within the portfolio.
- Develop a strong bench of future leaders who can independently manage clients, solutioning, and delivery responsibilities.
- Promote cross-functional collaboration and bring the best of Fractal's capabilities to clients.
Candidate Profile
Experience
- 15-20 years of overall experience, with most of that experience in Healthcare and some in consulting, analytics, data, digital, or technology-led transformation roles.
- Deep domain experience across US healthcare, especially payer and provider business models, operational processes, and transformation opportunities.
- Track record of managing large, complex client portfolios and leading multi-workstream delivery environments.
- Prior hands-on experience in analytics, solutioning, consulting, program leadership, or business transformation is strongly preferred.
- Demonstrated success in presales, sales solutioning, proposal development, and converting strategic opportunities.
Leadership Capabilities
- Strong executive presence and stakeholder management skills.
- Commercial acumen with clear understanding of revenue, margin, portfolio planning, and scalable growth.
- Ability to operate with ambiguity, move fast, and make sound decisions in a matrixed environment.
- Strong communication skills, with ability to influence both client executives and internal capability leaders.
- High ownership mindset, with ability to balance client success, people development, and business outcomes.
Education
- Bachelor's degree required.
- Master's degree in business, healthcare, analytics, engineering, economics, statistics, or a related field preferred.
Location
- Preferred locations are Mumbai or Bangalore.
Why Join Fractal
You will shape strategic Healthcare relationships at scale, working at the intersection of domain, data, AI, and business transformation.
You will have the opportunity to influence growth, build teams, strengthen solutioning, and create meaningful impact for clients and for Fractal.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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