Role Overview
The Client Partner will be responsible for owning strategic client relationships, driving revenue growth, and ensuring delivery excellence for SAP-centric services. This role demands a blend of account management, consultative selling, and partnership with delivery teams to create long-term value for clients.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned client accounts.
- Build and nurture C-level and stakeholder relationships to position the company as a trusted partner.
- Understand client business needs, SAP landscape, and transformation roadmaps.
Sales & Growth
- Drive account growth through SAP-centric services (Implementation, AMS, Upgrades, S/4HANA, Cloud, Analytics).
- Own and achieve revenue and margin targets for the client portfolio.
- Identify cross-sell and up-sell opportunities across SAP modules and adjacent technologies.
- Partner with presales and solution teams to design winning proposals, RFP responses, and value propositions.
Delivery Governance
- Work closely with delivery leads to ensure service quality, SLAs, and client satisfaction.
- Conduct quarterly business reviews (QBRs) with clients.
- Escalation point for account-related delivery issues and risk mitigation.
Strategic Engagement
- Track industry trends, SAP product innovations, and client priorities to proactively propose solutions.
- Drive joint transformation programs with clients, such as SAP S/4HANA migrations and cloud initiatives.
- Build partnerships with SAP and ecosystem partners to strengthen client offerings.
Required Skills & Experience
- 1218 years of IT services experience, with at least 7+ years in SAP-centric client/account management roles.
- Proven track record of managing $10M+ annual revenue portfolios in SAP services.
- Strong understanding of SAP S/4HANA, SAP Cloud, Analytics, and AMS business models.
- Excellent relationship-building skills with CXO-level stakeholders.
- Strong commercial acumen experience in contracts, pricing, and negotiations.
- Ability to collaborate with delivery, presales, and practice teams to ensure account growth.
- Excellent communication, presentation, and executive reporting skills.
Education
- Bachelor's degree in Engineering/Technology/Business.
- MBA preferred.
- SAP certifications (functional or sales-focused) a plus.
