Client onboarding

Client Onboarding Specialist

Company: Kiya.ai

Client: BNY Mellon

Work Mode: Hybrid

Kiya.ai is seeking a Client Onboarding Specialist to join our team, working with our client BNY Mellon. This role involves conducting operational and data analysis activities related to client onboarding, transitions, and conversions. You'll be instrumental in preparing for and executing client onboarding, ensuring accurate account setup and closure, and maintaining data integrity.

Key Responsibilities

• Conduct assigned operational and data analysis activities related to client onboarding, transitions, and conversions under significant direction.
• Prepare for and onboard clients, including opening and closing accounts, and analyzing, reconciling, and reviewing incoming or outgoing data for accurate platform translation.
• Determine the best setup for client accounts and establish or update client accounts accordingly.
• Prepare for the opening of new accounts once due diligence on KYC (Know Your Customer) and AML (Anti-Money Laundering) has been completed.
• Review the Account Opening Checklist for accuracy and completeness.
• Close accounts by first checking for any pending activity or remaining balances.
• Conduct pre-transition/conversion testing and perform quality reviews of client data, escalating findings to senior colleagues or assigned transition consultants.
• Manage the daily workflow of client transition/conversion operational and data analysis, monitoring each component including data requirements, regulatory and compliance impact, and data transfer, as well as coordination with third parties.
• Assist with managing transitions/conversions by developing transition/conversion plans along with timelines, assessing key resource requirements, and identifying critical paths.
• Coordinate with different departments to complete tasks and documentation within deadlines.
• Communicate progress to the team and escalate issues or potential project delays promptly.
• Provide project management support for less complex client relationships.
• Work closely with and provide support for Transition Consulting, Relationship Management, and Account Management teams to ensure knowledge of client priorities and preferences and a seamless client experience.
• Contribute to the achievement of team objectives, focusing on small, less complex clients or supporting non-complex project phases.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.

Interested candidates drop resume to [Confidential Information]