Client Lifecycle & Operations Coordinator

Company Description

Vendiman is India's leader in Smart Micro Retail Solutions, specializing in food, beverages, and related categories to make everyday convenience smarter, safer, and more accessible. With over 2,000 machines, 550+ clients across 20+ cities, and serving over one million customers daily, Vendiman simplifies the shopping experience for time-constrained customers and streamlines the sales process for vendors. The company emphasizes customer focus, integrity, and innovation, striving for exceptional service quality and operational excellence through innovative solutions.

Role Description

We are looking for a detail-oriented and proactive professional to manage inbound leads, client agreements, and onboarding coordination for both new and existing clients.

If you enjoy structured processes, client communication, and cross-team coordination this role is for you.

This role is responsible for ensuring a smooth client lifecycle from inbound lead tracking to agreement management and onboarding execution. The ideal candidate will have strong communication skills, documentation discipline, and the ability to manage multiple stakeholders effectively.

Inbound Lead Management

• Handle and track inbound leads from multiple channels
• Qualify leads and assign them to relevant sales/team owners
• Maintain lead database and follow-up status
• Ensure timely response and proper closure tracking

Client Agreements Management

• Coordinate preparation and sharing of agreements for new clients
• Manage renewals and amendments for existing clients
• Follow up for signed agreements and documentation
• Maintain agreement records and version control

Client Onboarding & Data Management

• Collect onboarding data and required documents
• Coordinate with internal teams for onboarding completion
• Ensure accurate CRM/system data entry
• Track onboarding progress and resolve delays

Communication & Coordination

• Act as a single point of contact during onboarding
• Provide timely updates to clients and internal stakeholders
• Support sales and operations teams with documentation
• Maintain organized communication and client records

Required Skills & Qualifications

• Graduate in any discipline (Business/Operations preferred)
• 25 years of experience in operations, sales coordination, or client servicing
• Strong communication and follow-up skills
• Good knowledge of Excel / Google Sheets & CRM tools
• High attention to detail and documentation discipline
• Ability to manage multiple clients and deadlines

• Process-driven and structured working style
• Comfortable coordinating across teams
• Strong ownership mindset
• Experience in SaaS / Service / B2B environment is a plus

Location: Andheri East, Mumbai

Interested candidates can apply via LinkedIn or email us at [Confidential Information]

Join us and be a key contributor in building seamless client experiences.

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