Engage with clients to deliver timely, accurate, and professional technical guidance and assistance.
Partner with Service Delivery, Account Management, and Sales teams in managing relationships with Sportradar's key clients, serving as a source of technical expertise and advice to help clients maximize the value of our products and services.
Partner with internal stakeholders across Product and Engineering to ensure seamless integrations for new key accounts, while also supporting issue resolution, adoption of enhancements and new features, and other technical needs on behalf of our clients.
Lead and advise on best practices for integrating Sportradar's Sports Betting Solutions and other products, while providing hands-on support to customers throughout the integration process.
Function as a project manager for integration initiatives when required.
Work closely with technical leads and Product Management to identify and implement improvements to products, processes, and documentation, maximizing the ease of product integration.
Actively contribute ideas for software enhancements and solutions to technical challenges.
