Client Engagement Manager- CHRO Vertical

Role Purpose:

As a Client Engagement Manager you will lead the execution of Fractional CHRO mandates for multiple clients. You will be the backbone of the engagement; the person founders trust and teams rely on. Your job is to bring order, clarity, and momentum to organizations that are ambitious, evolving, and often operating in high-pressure, high-change environments.

This role is meant for someone who wants to grow into a T-shaped leader, deep HR expertise, wide business understanding, and the maturity to influence decision-makers

Duties and Responsibilities:

❖ Lead Client Relationships

• Work directly with founders and CXOs.

• Understand their business, aspirations, and constraints.

• Hold meaningful conversations, navigate sensitivities, and build trust.

❖ Drive Fractional CHRO Execution (This is real execution – Diagnosis, design, roll-out, reviews, and coaching)

• Organization structure, job grading, role clarity

• Performance Management (PMS, KPIs, KRAs, Balanced Scorecard)

• Talent Acquisition transformation • Employee Experience & Engagement

• Capability building & leadership development • Compensation basics, variable pay models

• Culture building & governance models

• Succession planning and future-proofing talent

❖ Deliver with Discipline

• Create timelines, manage stakeholders, and drive outcomes.

• Collaborate with internal consultants, analysts, and subject matter experts.

• Maintain documentation, dashboards, and ensure quality delivery.

• Move projects smoothly from Diagnosis → Build → Operate → Handover. ❖ Solve Problems with Maturity

• Bring structure to ambiguity.

• Use data, judgment, and experience to craft practical solutions.

• Balance founder expectations with organizational realities.

• Say what needs to be said — with empathy and Candor.

❖ Contribute to Flipcarbon's Growth

• Build playbooks, frameworks, and reusable assets.

• Mentor junior consultants.

• Strengthen internal capability, culture, and delivery standards

Experience Required

7–12 years of experience in HRBP, OD, Talent roles, or HR Consulting. Experience working with founders, family businesses, or fast-growing companies is an advantage.

Education and Qualifications

❖ Must Have

• MBA / PGDM in Human Resources (or equivalent HR specialization)

• Bachelor's degree in Business / Commerce / Psychology / related field

❖ Good to Have

• SHRM / HRCI / CIPD certification (SHRM-CP, SHRM-SCP, PHR/SPHR, CIPD Level 5/7)

• Certification in PMS / Balanced Scorecard / Talent Management / OD

• Coaching or facilitation certification (optional)

Core Capabilities

❖ HR depth: Strong grip on PMS, OD, talent, org design, culture, and HR systems.

❖ Communication & Presence: Clear, crisp communication with founders and leaders

❖ Client-Centricity: Ability to understand context and tailor solutions.

❖ Problem-Solving: Structured thinking, maturity, and practical recommendations.

❖ Strategic + Agile: Balance long-term direction with on-ground agility.

❖ Analytical & Tech Skills: Strong Excel, PowerPoint, and data interpretation.

❖ Adaptability: Comfort in changing environments, moving targets, and matrix setups.